Support Cases and Feature Requests?

Discussion in 'Parallels Remote Application Server' started by ricdgr, Oct 25, 2013.

  1. ricdgr

    ricdgr Member

    Messages:
    49
    Hi there,

    According to the price list:

    ES-Bronze: "Email support only, for 12 months and up to 4 support cases, 8X5 - 24 hours SLA"

    I assume this mean I can only ever open 4 support cases during 1 year?
    Does requests through 2X chat decrement from the 4 cases?
    Will support cases related to bugs also decrement from the 4 cases?

    Also, I can I issue Feature Requests? Do they also decrement from the 4 cases?

    Thanks
     
    ricdgr, Oct 25, 2013
    #1
  2. owenb1

    owenb1 Member

    Messages:
    56
    Hi ricdgr

    Any Technical Support issue raised with 2X Technical Support can be decremented from the contact allowance.

    Feature requests are not deducted from the Support allowance and can be raised from these forums too.
     
    owenb1, Oct 28, 2013
    #2

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