System Crashed During ToolBox Install

Discussion in 'Installation and Configuration of Parallels Desktop' started by CrystalJ, Nov 22, 2016.

  1. CrystalJ

    CrystalJ Bit poster

    Messages:
    1
    Yesterday I tried to update my Parallels software. It updated fine, but the windows side crashed while installing the ToolBox tools. So now I'm having a few problems. I have Parallels Desktop, even though the software is up to date.

    1. I cannot click inside of my windows vm. The mouse disappears and I have to free the cursor using the Ctrl+Alt shortcut, but I cannot click anything within Windows.
    2. I have tried reinstalling the Toolbox using the "Most Complicated" Manual installation thread on this forum. Did not work.
    3. The error I am getting on my screen is "Windows cannot access \\Mac\Home\Desktop"
    4. I have already deleted the USB/Bluetooth tab from my Hardware tab in Windows 10 configuration. Mouse still doesn't work.

    Any suggestions? Thank you.
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hey, please try to reinstall Parallels Tools using this KB article
     

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