The previous activation key has not been accepted by the license server

Discussion in 'Licensing and Activation' started by ChrisD41, Apr 21, 2024.

  1. ChrisD41

    ChrisD41 Bit poster

    Messages:
    5
    On my old computer I was running Parallels Desktop for Mac Pro Edition, the subscription is still valid.
    I had originally purchased this as an upgrade for a Parallels Desktop 18 for Mac Standard Edition (permanent license).

    I am now trying to install and Activate Parallels Desktop for Mac Pro version 19, but having issues:
    - I select the Pro subscription key
    - It is saying 'you have entered an upgrade key, please confirm with a key for the previous version
    - When entering my original permanent Desktop 18 key I see the 'previous activation key has not been accepted by the license server
     
    ChrisD41, Apr 21, 2024
    #1
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    147
    Hello @ChrisD41
    Thank you for your feedback.
    We performed the necessary changes on our side.
    Please perform the activation process again with your Parallels Desktop 18 license as confirmation key.
    Thank you!
     
    Ashley Chumun, Apr 21, 2024
    #2
  3. ChrisD41

    ChrisD41 Bit poster

    Messages:
    5
    ChrisD41, Apr 23, 2024
    #3

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