"The specified video memory size is invalid" & "To be able to change the settings on this ----"

Discussion in 'Installation and Configuration of Parallels Desktop' started by mkhong, Apr 8, 2019.

  1. mkhong

    mkhong Bit poster

    Messages:
    2
    I have bought my Parallels Desktop 11 in 2014, and I was using it on my MacBook Air, but
    recently I have changed my laptop to iMac and Mojave.

    I tried to install my Parallels Desktop 11 to my iMac, then it's successful, but
    I've experienced to fail to launch the Windows 10, because I can't go ahead to proceed it because of the warning as the Title.

    I am attaching 2 screenshot that shows my terrific status.
    Those are;
    "The specified video memory size is invalid.
    The memory size must be a number between 2 and 2048 MB.
    Correct the value and try again. OK "

    the other is ;
    "To be able to change the settings on this page, resume the virtual machine and then shut it down."

    when I click any left pane, but on the right side, nothing can be changed because the items are not active.


    With the warnings, I cannot change any set up like, Hardware - Graphics , CPU & Memory,,,, so on .

    [​IMG] ?
    [​IMG] ?

    (I think that uploading image file is not available (ㅠ,.ㅠ;)
    Thanks a lot for helping me out.
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, Parallels Desktop 11 is not compatible with Mojave: https://kb.parallels.com/114381
    Could you please install trial 14 version and check the same issue?
     
  3. mkhong

    mkhong Bit poster

    Messages:
    2
    Oh, no !
    It's so sad.
    I'm using the Parallels one or two times a year,
    or once for a couple of years.

    Anyway , Thanks Maria.
     

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