The virtual machine is not available, and more...

Discussion in 'Installation and Configuration' started by hakan1, Mar 31, 2023.

  1. hakan1

    hakan1 Bit Poster

    Messages:
    2
    Hi everyone!
    I just bought parallels 18 on my new MacBook Pro m1. I had the 17 for a long time ago but removed it cuz I didn't need it.

    So now I bought the 18 and got a lot of troubles
    1. I download the parallels 18 from the site.
    2. I got this error -> The virtual machine Is not available (The virtual machines files have been moved or deleted ..... )
    3. I press cancel and it takes me to the step where I can choose to download windows 11 from mic or dvd/iso, I choose the left one, windows 11.
    4. when the installation is done, I got this error this times, "Technical Data Report" (A critical graphics error has occurred with windows 11.....)
    5. And after I press exit it only shows up a screen that says suspending... and I can't press anywhere....

    Where is the broken parth u think? U think it got destroyed at the first error or what do u think? I can't find anything on the internet....
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Parallels Support

    Messages:
    178
    Hello
    If you are facing an issue with Parallels Desktop 18, for us to further investigate the technical issue, kindly provide us with the following information:
    1. Screenshot of error message you are receiving (if any).
    2. Kindly reproduce issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

    Thanks
     

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