This license key cannot be used error

I think I have myself in a loop, I purchased a bundle Desktop/Access. I think desktop got activated under one email address and access under another.

When I try to register them both to my email, I got Access to go, but Desktop states below, please help! Thank you!

This license key cannot be used.
The key you entered is not a valid key. Please make sure you have a valid key and try again or contact Parallels Support Team for assistance.

 

Hi CarlyK, please check your private message and respond.