This license key is already registered in a different account.

I purchased a permanent (upgrade) license on March 2, 2021. However, I am getting the error: "This license key is already registered in a different account" when I try to install it on a new computer, or even checking the account on the computer I've been using it on. The license is also not showing on my Parallels account page. I've had the same Parallels account since 2006, and I didn't create a new account just for this upgrade. I'm able to log in to the Parallels site with this account. But when I try to get support it's not even showing email or phone as an option, as it says I don't have any current licenses. It shows only options (none of which I used, eg. Facebook messenger, Twitter). No idea how to even get in contact with Parallels to resolve this.

 

Hello, could you provide us with your license key and Parallels Account email address via the private message please?

 

hi I have same issue how to resolve it please help

 

I got a license couple week ago. Active it and use it than my Mac died and had to get a new Mac .
I reinstalled parallel and when try to active my licence and move it to my new Mac it say that the licence is
associated with another parallels account. I don't own any other account.
Please help me thanks in advance .

 

Hi,
we've just sent you a private message,
please get back to us with the requested information.
Looking forward to your reply and will be glad to help.

 

Hi Maria, I am having the same issue. Can you help? Thanks!

 

Hi, we've just sent you a private message, please check. Thanks.

 

I'm having the same issue. Can some please help. I just renewed my Business Edition and when I go to the home page for the support it's not showing and active products. My logic board was just replaced on my Mac and when I try to reinstall Parallels I keep getting I've reached my license limit. It's not giving me the option to "Activate on This Mac" Please help.

 

Hello, there is no license key associated with your email address don.***ham@g****ham.net
Could you share the license key with us please?

 

Hello, I'm having the same issue. I purchased a permanent license on September 2, 2016. Then I upgraded to Parallels 16 (2 months ago). However, I am getting the error: "This license key is already registered in a different account" when I try to install Parallels 16 and activate it on my new MacBook Pro M1.
Can some please help?

 

Hi, could you share your license key with us please?
Check your inbox for more information.

 

Same problem here. I've had a pro subscription since 2017, trying to move to a new Mac. Same message about the license key.
Help!

 

Same problem here. I had a subscription the last year, but after renewing they licence key I receive that info message: "This licence key is already registered in a different account." PLease help.

 

I am having the same issue and cannot get a hold of anyone at customer service through the Facebook Messenger option. Please help!

 

Same problem here. I had a subscription last month,I can't find the lincense in my products.

 

Hello, I get this issue too. But Parallels has the "email support" option greyed out. I tried Messenger but nobody responses.
Can somebody here help?
I get that I purchased this many years ago and you don't want to offer me any more support. But you need to allow users like me to still reach your support if you're going to have this license check in place please.
TIA.

 

Hi, I got the same issues too, what can I do?