This license key is already registered in a different account.

Discussion in 'Installation and Configuration' started by HughK1, May 23, 2021.

  1. HughK1

    HughK1 Bit Poster

    Messages:
    7
    I purchased a permanent (upgrade) license on March 2, 2021. However, I am getting the error: "This license key is already registered in a different account" when I try to install it on a new computer, or even checking the account on the computer I've been using it on. The license is also not showing on my Parallels account page. I've had the same Parallels account since 2006, and I didn't create a new account just for this upgrade. I'm able to log in to the Parallels site with this account. But when I try to get support it's not even showing email or phone as an option, as it says I don't have any current licenses. It shows only options (none of which I used, eg. Facebook messenger, Twitter). No idea how to even get in contact with Parallels to resolve this.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello, could you provide us with your license key and Parallels Account email address via the private message please?
     
  3. AndyP6

    AndyP6

    Messages:
    3
    hi I have same issue how to resolve it please help
     
  4. AndyP6

    AndyP6

    Messages:
    3
    I got a license couple week ago. Active it and use it than my Mac died and had to get a new Mac .
    I reinstalled parallel and when try to active my licence and move it to my new Mac it say that the licence is
    associated with another parallels account. I don't own any other account.
    Please help me thanks in advance .
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hi,
    we've just sent you a private message,
    please get back to us with the requested information.
    Looking forward to your reply and will be glad to help.
     
  6. DaveG9

    DaveG9 Bit Poster

    Messages:
    2
    Hi Maria, I am having the same issue. Can you help? Thanks!
     
  7. Anand48

    Anand48 Bit Poster

    Messages:
    64
    Hi, we've just sent you a private message, please check. Thanks.
     
  8. DonG12

    DonG12 Bit Poster

    Messages:
    2
    I'm having the same issue. Can some please help. I just renewed my Business Edition and when I go to the home page for the support it's not showing and active products. My logic board was just replaced on my Mac and when I try to reinstall Parallels I keep getting I've reached my license limit. It's not giving me the option to "Activate on This Mac" Please help.
    Screen Shot 2021-08-29 at 5.57.56 PM.png Screen Shot 2021-08-29 at 7.00.03 PM.png
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello, there is no license key associated with your email address don.***ham@g****ham.net
    Could you share the license key with us please?
     
  10. EmielH

    EmielH Bit Poster

    Messages:
    1
    Hello, I'm having the same issue. I purchased a permanent license on September 2, 2016. Then I upgraded to Parallels 16 (2 months ago). However, I am getting the error: "This license key is already registered in a different account" when I try to install Parallels 16 and activate it on my new MacBook Pro M1.
    Can some please help?
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hi, could you share your license key with us please?
    Check your inbox for more information.
     

Share This Page