"This license key is associated with another Parallels account."

Discussion in 'Installation and Configuration' started by JeffW9, Aug 10, 2021.

  1. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Kindly help us with our license key over there.
     
  2. RyuU

    RyuU Bit Poster

    Messages:
    7
    I responded to your private message about 3 hours ago.
     
  3. RyuU

    RyuU Bit Poster

    Messages:
    7
    What now?!
     
  4. RyuU

    RyuU Bit Poster

    Messages:
    7
    So first it shows this, then I input my license key on the field provided, which I won't include in this screenshot below:

    [​IMG]

    After inputting the license key and clicking on the "Activate" button, this window prompt shows up:

    [​IMG]

    I then click on "Activate on This Mac" button, which leads to the below image:

    [​IMG]

    What do I do now?
     
  5. DanilaK1

    DanilaK1 Bit Poster

    Messages:
    1
    I have the same issue, can someone help?
     
  6. KeshavS

    KeshavS Parallels Support

    Messages:
    1
    Hello, We've created a ticket and sent you an email requesting for some additional information to begin troubleshooting. Could you please respond back to that email?

    Thank you.
     
  7. NCSTech

    NCSTech Bit Poster

    Messages:
    3
    I am having the same problem..."This license key is associated with another parallels account." I am moving Parallels to a different computer. I login to my account at parallels.com and I have 11 licenses except the most recent purchased 10/30/21. Please advise.
     
  8. NCSTech

    NCSTech Bit Poster

    Messages:
    3
    The most ridiculous part about this is I can't email support, because the current valid license that has email support for 2 years does not appear in my account. It's almost like this is intentional so they will not have to support their product.
     
  9. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    302
    Hello Nikil, we have sent you a private message. Kindly help us with our license key over there.
     
  10. sunuuswiit

    sunuuswiit Bit Poster

    Messages:
    1
    Hello. I am having the same problem..."This license key is associated with another parallels account."
    Is there any way to deactivate the key ?
     
  11. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    302
    Hello, we have sent you a private message. Please help us with your license key over there so that we can check this further. Thanks.
     

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