Toolbox for mac cannot be activated: expired key

Discussion in 'Parallels Toolbox for Mac' started by JPB1, Aug 20, 2024.

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  1. JPB1

    JPB1 Bit poster

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    Hi, I'm using Parallels desktop for mac permanent license but when installing Toolbox it will not active. Message comes up saying key has expired. However it should be possible since it says that it be possible during the activation of the license. Please help
     
    JPB1, Aug 20, 2024
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

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    Hello JPB1,

    Please provide us with a screenshot of the error.
     
    Adeboye Adeotan, Aug 27, 2024
    #2
  3. JPB1

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    Hi, Please find the attachements as requested: screenshot and explainaition on complementery availabillity
     

    Attached Files:

    JPB1, Aug 29, 2024
    #3
  4. JPB1

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    Please find the 3rd screenshot attached: license info Screenshot 2024-08-29 at 12.53.28.png
     
    JPB1, Aug 29, 2024
    #4
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  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

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    Hello JPB1,

    This is due to the fact that you have a Parallels Desktop Permanent License.
    Upon purchasing a Permanent license, you get a complimentary Toolbox license which is valid for a duration of 3 months.

    After the 3 month period passes, the license expires.
     
    Adeboye Adeotan, Sep 2, 2024
    #5
  6. JPB1

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    Hi, thanks for the reply. So although it is complimentary software it is only available for 3 months? sounds more like a trial period than a complimentary service.
    Too bad..
     
    JPB1, Sep 3, 2024
    #6

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