toolbox unable to create gif

Discussion in 'Parallels Toolbox for Mac' started by ParvezH, Mar 22, 2021.

  1. ParvezH

    ParvezH Bit Poster

    Messages:
    1
    i first create a video from Record Screen → Record Area then I use that video to create a gif. the gif then always fails. any ideas why this is not working?
     
  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,

    check if recorded video is playable at all using Quick Time or VLC media player.

    If yes, then convert it using "Convert Video" tool from Parallels Toolbox. It will create same video but using different codec. And then try to create gif from this converted video.
     
  3. MicheleG1

    MicheleG1 Bit Poster

    Messages:
    11
    I have the same issue and even after using Convert Video it doesn't help.
    Strange because it worked for 5 videos and now it is not.
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, could you create a short video of the issue, please?
    Are you running the latest Parallels Toolbox version?
     
  5. MicheleG1

    MicheleG1 Bit Poster

    Messages:
    11
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
  7. MicheleG1

    MicheleG1 Bit Poster

    Messages:
    11
    385745521 (this is the technical report)
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Thanks a lot for the provided information.
    We've involved the Parallels Engineering team in this case.
    Once we get any updates we will let you know.
     

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