Tools Installation hangs at 66% - v9 - Win XP

Discussion in 'Windows Guest OS Discussion' started by Michael Tuckman, Aug 29, 2013.

  1. Michael Tuckman

    Michael Tuckman Bit Poster

    Why does this seem to happen every time I go to install Tools? Normally I just make sure that Dropbox isn't running, that has caused it to hang in the past. This time that didn't work.

    I went in and deleted the registry entries for Parallels Tools, I seem to recall that was suggested in the past, and rebooted and tried again - nothing.
  2. Michael Tuckman

    Michael Tuckman Bit Poster

    So I solved the problem myself...

    I used Process Explorer and found the msi installer job that was running with 0 CPU. I killed that and the installation continued and finished successfully!
  3. jwjohnson99

    jwjohnson99 Bit Poster

    I had the same problem, but was stalling at 55-57%. I had three msiexec processes present with 0 CPU activity. By process of elimination I found stopping the process with just over 10K of memory usage allowed the process to complete. Thanks for the tip.
  4. RobKFC


    I have the same problem recently. Do you stop or kill the process?

    I have the same problem upgrading from Parallels 7 to 9. It stops at 57% everytime. Do you just stop or kill the process?
  5. Maheesh@Parallels

    Maheesh@Parallels Parallels Support Parallels Support

    Hi All,

    Please follow the steps as suggested at : to resolve the issues with installing Parallels Tools.

    If it doesn't help, you can also check the article : and it should also help you to resolve this issue.

    Feel free to reach us if you have any additional questions and do let us know how it works!

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