Transfer My Permanent (One Time Use) License.

Discussion in 'Licensing and Activation' started by ChadA5, Jan 29, 2023.

  1. ChadA5

    ChadA5 Bit poster

    Messages:
    2
    I am trying to transfer my permanent (One Time use License) from my old mac to my new M2 mac. I just paid $119 for the upgrade as well. However, it gives me this message instead of what my reading tells me (Activate this mac) should be the modal message, instead I get:
    [This key cannot be used to activate Parallels Desktop.] Realy helpful.

    I now have paid more money and cannot activate it, and I cannot call or chat with support. I need this for work. I submitted a ticket, but I am confident it will be days of back and forth. I tried logging into Paypal to cancel, but it was too late, and now I cannot even go to another product as my budget has been blown for this feature need. It is truly my favorite. When you buy a product, it does not activate, and the solution is to charge you for a phone call--super excellent customer service.
     
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    137
    Greetings Chad, we have created a ticket on our side having ID:3930233 to address your issue. Kindly check your email c***@*******b.com to reply.
     
  3. DaveV3

    DaveV3 Bit poster

    Messages:
    1
    Ashley- I have the same issue. I a trying to use my license on my new Mac but won't allow. HELP!
     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    542
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     

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