Transfering parallels Desktop license to another Macbook Pro

Hi
I am having trouble transferring my parallels desktop license to another mac book pro.
The error i am getting is "This license is associated with another Paralles account."
I do not have a chance to uninstall parallels desktop from my old mac book pro.

How can i transfer the license to the new mac? Thank you.

 

Hello Ulas. Apparently, the Parallels account with which you have registered your Parallels Desktop copy running on your Mac machine is not the one your license key is registered with. Since licensing issues are handled by the Parallels support team, please refer to http://www.parallels.com/products/desktop/support/ and contact us directly. We'll assist you further. Thanks.

 

@Ulas, you can also provide us with your license key here (via the private message) and we will be glad to help you

 

Thank you @Maria@Parallels .
I'm not sure how I can send you a private message. Could you please send me a blank one for me to reply?