Transferring Key Between Users

Discussion in 'Account and Subscription Management' started by HunterM1, Apr 6, 2023.

  1. HunterM1

    HunterM1 Bit poster

    I purchased a key for Parallels Desktop 18 for Mac for one of my office employees that moved to a Mac. After a couple week he switched back to a Dell desktop no longer needing the software. I factory reset the Mac and I am currently trying to set back up for a different employ. I need to transfer the Key back to my account and can't seem to figure out who and how to contact support... I have the original purchase receipt that was emailed to me but it won't allow me to activate the key with my username / password
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Hello @HunterM1
    Please check your personal message.

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