Trying to contact support Regarding License (Twitter, Facebook, Cleverbridge No Reply)

24th November 2021 - Parallels Desktop for Mac Pro Edition (1 Year) - Reference Ends iN: 8615
17th February - 2023 - Parallels - Reference Ends iN: 9492

Though as you can see I've upgraded to the wrong edition without me knowing. I got confused as I thought they were all the same thing. I work from home and I am a home user as well as a business...

Goal: I need to unlock Mac Pro Edition (Happy to refund and then pay the upgrade for Pro instead of Home.)

Note: When updating/adding the license to my account it stated that Pro was registered on a different account. Please could you Merge accounts for me so there is no more confusion on my end?

Accounts 1: thomasmattonline@gmail.com
Account 2: thomas@themedcreative.co.uk

I have sent this message via Facebook, Twitter & Clevarbridge as I need the fastest solution to get me up and working.

 

Hello, we have created the support ticket#3979789 to assist you further, please check your inbox for the same.
For security reason, we are requesting you to delete the personal details like address, sharing invoice and mail address in the forum. Thanks