Trying to install an upgrade from Windows 7 to 8.1 using Parallels Desktop 10

Discussion in 'Windows Virtual Machine' started by JosephJ1, Apr 13, 2015.

  1. JosephJ1

    JosephJ1 Bit poster

    Messages:
    1
    I'm getting this message:
    You can't install Windows 8.1 because your processor doesn't support NX

    According to my MacBook Pro's specs (Retina 15" early 2013, 2.7 GHz Intel Core i7, 16 GB 1600 MHz DDR3, NVIDIA GeForce GT 650M 1024 MB) it should be able to run. Is this actually the case or are my machine's specs not good enough? If they are, how do I get past this error?

    Thanks, all!
     
  2. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    759
    Hi Josephj1,
    Please follow the steps suggested below:
    1. Uninstall Parallels Desktop 10 using PD uninstaller as suggested at http://kb.parallels.com/en/122653
    2. Download latest build from: www.parallels.com/directdownload/pd10 ( http://kb.parallels.com/en/111603 )
    3. Install it as suggested at http://kb.parallels.com/en/122647 (Note: un installing and re installing Parallels Desktop will not effect your Virtual Machine)
    4. Install Parallels Tools manually as suggested at http://kb.parallels.com/en/112609
    5. Restart Virtual Machine and install updates for Windows 7. Check if the issue still persisting.
     
  3. EhabB

    EhabB Bit poster

    Messages:
    3
    Hi
    I have exactly the same error message. I have 8GB of ram and my MacBookPro is 2011/12 model, so its fairly new.

    I've followed the above instructions from Ram, and it doesn't work.

    Ram, i think you were the support engineer to assist me with this: I downloaded the ISO file, and I get the same error message. I tried your instructions above also (in this thread), and it didnt make a difference.
     
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    @EhabB please create a Problem Report for the virtual machine and provide us with the Problem Report ID to investigate further. Thanks!
     

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