Trying to open Office documents opens new documents

Discussion in 'Windows Virtual Machine' started by JackG7, Aug 15, 2023.

  1. JackG7

    JackG7 Bit poster

    Hi folks,
    I hope you can help us.
    When our staff try to open any office docs (Excel, Word, PowerPoint etc.) through the files tab, it behaves as if it's opening a brand new document.
    For example, they will open a .docx word document and it'll be empty, as if it's a new document.
    The Office apps are configured as remote apps on a virtual machine, the "allow any command-line parameters" is ticked and enabled.
    We think the problem may have started after the recent upgrade.
    I've logged into the support portal, but i don't have Facebook or twitter - hence I am posting here, it's very fustrating that we can no longer get direct support through email.
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    For us to further investigate the issue, kindly provide us with the below information:
    1. Detailed explanation, with all steps by steps followed, to reproduce the issue.
    2. Reproduce issue and create a video recording of the issue following the article and upload the recorded file via secured file sharing link (provide us with the link)
    3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.

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