Unable to access account dashboard after registering license key

Discussion in 'General Questions' started by AndrewE5, Jun 3, 2019.

  1. AndrewE5

    AndrewE5 Bit Poster

    Messages:
    3
    Hi,
    I'm trying to access my team's account dashboard to see and manage our license. When I go to my.parallels.com, I keep getting redirected to the product registration page. I've added the license key and subscription name already, but I'm always redirected to this page. How can I get past this page and access the account? Thanks in advance!
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hi, could you please provide us with your license key and email which you've used for the registration. Please send it to us via private message.
     

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