Unable to access Manage Licenses

Discussion in 'Account and Subscription Management' started by EricS26, Aug 26, 2020.

  1. EricS26

    EricS26 Bit Poster

    Messages:
    1
    Infinite Loop of "Allow Access" emails after signing in and "Access Allowed" from this browser after following email instructions.
    This happened to me once before and when tech resolved the issue I was assigned an addition Pro Licsense and am now charged automatically for two Pro License without being able to manage (cancel Autorenewal). No possible way to contact Tech Support which is part of my Pro License due to inability to log in.
    Very frustrating. Any help is appreciated.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, could you please provide us with your email address/or license keys via the private message?
    Looking forward to your reply.
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    We've received your email.
    Thank you for your reply and provided info.
    We've made some changes with your account and now it shouldn't ask you to "allow access" every time.
    Also key that starts with AGVPW9- - is not autorenewable.
    Both your keys has been purchased in August and if you would like to we can refund unwanted purchase.
    Please let us know if you have any additional questions.
     

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