Unable to activate key - No upgrade, this is existing license.

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by barik, Nov 30, 2024.

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  1. barik

    barik

    Messages:
    1
    HI
    I started getting this prompt for no reason. I have been using 19 for a while and from no where started getting this prompt and it locked me out from using parallel.
    Support on x.com are the worst i have ever seen.

    Hope the community could support with the issue.

    below error i get when i enter the existing key. registed with 19 version.
    Tried reinstalling version 19 but the same issue.
    upload_2024-12-1_9-57-20.png
     
    barik, Nov 30, 2024
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    643
    Hello,
    Thank you for the provided feedback.
    We have reset the confirmation key
    We have sent you a private message, please check it and follow the mentioned steps.
    Best regards!
     
    Avinash Bundhoo, Dec 1, 2024
    #2

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