Unable to activate parallels 11 on new MAC. Old Mac is dead

Discussion in 'General Questions' started by tonyh2, Sep 17, 2017.

  1. tonyh2

    tonyh2 Bit Poster

    Messages:
    2
    I get this error when trying to activate on my new mac.

    This license is already in use. How would you like to activate Parallels Desktop on this Mac?
    You can either use the license with Parallels Desktop on this Mac, automatically deactivating the license on the other Mac. Or you can purchase a new license.

    //after trying to activate
    You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    My old mac is dead and can no longer log out. What can i do?
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have made changes to the activation key. Try activating again and check.
     
  3. tonyh2

    tonyh2 Bit Poster

    Messages:
    2
    Thank you, this is working now
     
  4. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @tonyh2 ,

    You're welcome. We are always here to help.
     
  5. JeffreyC4

    JeffreyC4 Bit Poster

    Messages:
    1
    I am attempting to move my copy of parallels 11 to a new system and keep getting "You have reached the maximum number of activations available for your activation key" even after following the move instructions and logging out of the key from my old system.
     
  6. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @JeffreyC4 We have made necessary changes to the activation key, please reattempt activation and check if it works.
    Thanks
     
  7. UliH

    UliH Bit Poster

    Messages:
    2
    i have the same issue. my Parallels 11 is also installed to a new mac with that massage.
    Is it posssible to do the same necessary changes for me??
     
  8. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @UliH ,
    We have made necessary changes to the activation key, please reattempt activation and check if it works.
    Thanks
     
  9. ScottV3

    ScottV3 Bit Poster

    Messages:
    1
    Hello, I have this problem too using parallels 12. I reformatted my old MacBook without de-authorising it and now get the message 'unable to perform the operation. license in use on another Parallels account', when trying to 'activate on this computer.' Can you reset my activation key please.
     
  10. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @ScottV3, we have reset the license key limit. Please restart Parallels Desktop to reactivate the same key. Thanks!
     
  11. lansr

    lansr Bit Poster

    Messages:
    1
    I have parallels 11 and I tried several times to reactivate my license and it will not activate. My old Mac is dead and it's replaced, I do have a copy of my pvm file. How can I get this activated.
     
  12. HANNAK1

    HANNAK1 Bit Poster

    Messages:
    2
    I have the same problem with @tonyh2 and @lansr.
    Please reset my activation key.
     
  13. HANNAK1

    HANNAK1 Bit Poster

    Messages:
    2
    I have several keys. Among them, parallels desktop 11 has to be reset.
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Try to activate now and check.
     
  15. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Try to activate now and check.
     
  16. JulienY

    JulienY Bit Poster

    Messages:
    3
    Hi, I recently did a fresh install of macOS and tried to activate Parallels Desktop 11 on the new installation but I'm getting the I've reached the maximum number of activations available for my activation key. I've got 2 parallels 11 license keys. Please help
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,671
    Hi, we've made necessary changes with you key, please check and let us know the results.
     
  18. JulienY

    JulienY Bit Poster

    Messages:
    3
    Thanks Maria, it works now!
     
    Maria@Parallels likes this.

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