Unable to connect to the Parallels Service.

Discussion in 'General Questions' started by plc5700, Aug 6, 2021.

  1. plc5700

    plc5700 Bit Poster

    Messages:
    5
    Hi

    Every time I start my iMac i get the this message:
    [​IMG]
    followed by :
    [​IMG]

    I have earlier contacted Parallels support regarding the issue, but there response in uninstall Parallels Access.
    This has been tried a number of times - and is not the solution.
    My iMac is running macOS Big Sur (11.5) with 64 GB of memory.
    Parallels Access is version 6.5.2 (39265)

    When I log into access.parallels.com - the computer appears offline - and as a result I cannot connect and the software is of no use to me.
    Has anyone seen this behavior before and has any idea on what to do to fix the issue?
    Any help would be greatly appreciated.
    Best regards
    Poul Lindholm Christiansen
     
  2. DanielM46

    DanielM46 Bit Poster

    Messages:
    10
    I am having the same issue, and have not received any reply from Parallels Support. I have uninstalled and reinstalled, and have been on a current version and updated OS on my 2018 MBP. No idea how to resolve it, and no assistance from the company. *shrug*
     
  3. plc5700

    plc5700 Bit Poster

    Messages:
    5
    I actually also have a Macbook Pro and a MacMini - on which it works just perfectly - so something must be different on my iMac - but what?????
     
  4. AndrewW25

    AndrewW25 Bit Poster

    Messages:
    1
    Pleased its not just me then!
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
  6. DanielM46

    DanielM46 Bit Poster

    Messages:
    10
    If we could generate technical reports, we would. Refer to ticket #3009757 for more details.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, it looks like a known issue, and one of our engineers requested a tech report.
    Please reply us back via the ticket or here.
     
  8. NORMANQ1

    NORMANQ1 Bit Poster

    Messages:
    1
    I am having the same issue on Windows 10.
    Report id: 380390468
    This problem has been going on for months! I am very frustrated that it is impossible to get a response from technical support.
    upload_2021-10-4_10-36-48.png
     
  9. NORMANQ

    NORMANQ Bit Poster

    Messages:
    8
    I am also having this problem!
    upload_2021-10-4_10-41-8.png
     
  10. NORMANQ

    NORMANQ Bit Poster

    Messages:
    8
    Report id: 380421282
     
  11. mstrohb

    mstrohb Bit Poster

    Messages:
    3
    I've also been getting this message for months, but not at startup. Access starts okay on Windows 10 machine, and I can connect, but it fails with the 'unable to connect to parallels service' message at a random time later. I have two machines that this happens on, and it eventually happens after an unknown time after every reboot.
     

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