Unable to install on Macbook M2

Discussion in 'Installation and Configuration of Parallels Desktop' started by MarkV17, Mar 13, 2023.

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  1. MarkV17

    MarkV17 Bit poster

    Messages:
    1
    Hitting a dead end during installation on a Macbook M2.
    It detects the "M" chip on my Mac and gives me an option to create a new virtual machine.

    When I select "Create New", I receive an error message stating it can not find a Users folder for a User that is not on the Mac.
    There is also no option to select or create a folder under a different User.

    Stuck - hoping to get some guidance please!
     
    MarkV17, Mar 13, 2023
    #1
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    207
    Hello Mark,

    Thank you for your feedback.

    To let us better understand the situation, please perform the following steps:

    1. Reproduce the issue.

    2. Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this message.

    As a possible solution kindly follow the steps below:
    a. Open Parallels Desktop > Click on Parallels Desktop icon on top of the mac menu bar > Select Preferences
    b. Select the General tab > Virtual machines folder > Choose a different location
    c. Click on the parallels desktop icon on top of the mac menu bar > select Control Center > Click on the "+" sign and click on "Get windows from Microsoft".

    Please let us know the result.
    Thanks!
     
    Ashley Chumun, Mar 14, 2023
    #2

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