Unable to Start Properly

Discussion in 'Accessing your PC' started by Luke13, Aug 8, 2023.

  1. Luke13

    Luke13 Bit poster

    Messages:
    6
    Hello!
    My parallels machine has been working fine until recently. It now says

    You PC couldn't start properly
    A required device isn't connected or can't be accessed.
    Error code: 0xc000000f

    I tired the three suggested options of trying again, entering recovery environment, and start settings with no luck.
    Any suggestions on how to troubleshoot this error would be greatly appreciated!

    Thank you for your time!
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    247
    Hi Luke13,

    To aid us in troubleshooting this issue, kindly collect a technical report at the moment of issue reproduction (Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID as a reply to this post.
     
  3. Luke13

    Luke13 Bit poster

    Messages:
    6
    Hello Adeboye,
    Thank you for your response. The Tehnical Report ID is 432826262. Thank you!
     
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    247
    Hello Luke13,

    After reviewing the technical report, we observed that the following application: DisplayLink Manager.app: 1.7.0 is installed.

    Please note that DisplayLink drivers conflict with the Parallels video driver.

    You may refer to this article for more details: https://kb.parallels.com/122645

    As a possible solution to this issue, kindly follow the steps provided below:

    1. Disconnect the DisplayLink device.
    2. Uninstall the DisplayLink Manager.app: 1.7.0 application temporarily.
    3. Start the virtual machine with the Mac built-in display.
    4. Attempt to reproduce the issue.

    Let us know if the issue persists.

    If it does, kindly collect an additional technical report at the moment of issue reproduction (Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID as a reply to this post.
     
  5. Luke13

    Luke13 Bit poster

    Messages:
    6
    Thank you for the response. The issue still exists. The new Technical Report Id is 433134901, thank you!
     
  6. Luke13

    Luke13 Bit poster

    Messages:
    6
    Hello Adeboye Adeotan,
    Are there any developments with the new Technical Report Id I posted in the previous message? I have been unable to find a solution.
    Thank you.
     
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    247
    Hello Luke,

    Apologies for the delayed response.

    We have analyzed the available data, and it appears that the virtual machine has been experiencing intermittent abrupt stops for a while now.

    We're not sure what these stops could be associated with: it can force-quitting Parallels Desktop or virtual machine process, or Mac crashing, or some similar behavior that prevented Parallels Desktop from shutting down the virtual machine gracefully.

    Please find the instances provided below:
    02-01 14:35:57.044 F /dimg:3514:2bd0b/ Image was incorrectly closed!! Consistency check must be performed
    02-01 14:35:57.045 F /vdisk:3514:2bd0b/ OpenDisk() returned error PRL_ERR_DISK_INCORRECTLY_CLOSED (0x80021047)
    08-04 10:39:51.872 F /vdisk:27511:28252/ OpenDisk() returned error PRL_ERR_DISK_INCORRECTLY_CLOSED (0x80021047)
    08-04 10:39:51.872 F /dimg:27511:28252/ Image was incorrectly closed!! Consistency check must be performed

    These abrupt stops have resulted in the corruption of the virtual hard drive, which has been successfully repaired each time, but now, as a result of previous occurrences, the damage to the Windows system files on that drive appears to be permanent and cannot be repaired.

    In this situation, we recommend that you create a new virtual machine:

    To create a new virtual machine with Windows 11, follow the steps from the article: https://kb.parallels.com/en/128449

    In order to try to recover data from the old virtual machine, please follow these steps:


    1. Open Terminal (Finder - Applications - Utilities - Terminal) and paste the following part of the command:

    /Applications/Parallels\ Desktop.app/Contents/Applications/Parallels\ Mounter.app/Contents/MacOS/Parallels\ Mounter "/Users/lukekeltner/Parallels/Windows 10.pvm/harddisk.hdd"

    2. Press Enter. The virtual machine hard disk should be mounted in Finder, you can locate it in the left Finder panel.

    Now you have access to your files from the Windows virtual machine on your Mac.

    You can copy all the necessary data to a Mac and then copy it to a new virtual machine.

    Kindly let us know if you have any further questions.
     

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