Unable to upgrade and now getting Failed to connect to the remote computer.

Discussion in 'Accessing your Mac' started by johnbdh, Apr 23, 2014.

  1. johnbdh

    johnbdh Bit poster

    I have not been able to upgrade to the latex version because it tells me that it cannot upgrade while Skype is running. I do not use Skype and as far as I can tell it is not running.

    Now I cannot connect to my desktop from my iPad. It shows it connected and off line when I switch the desktop off and on. So I think the settings are good.

    Thanks, for any help

  2. Mervin@Parallels

    Mervin@Parallels Guest

    Hi Johnbdh,

    To update your Parallels Access to the latest build, follow the steps given below:

    1) Sign out from your Parallels Access.

    2) Restart your Windows PC.

    3) Sign in to your Parallels Access and check if you are able to install the latest update.

    You can refer this knowledge base article: http://kb.parallels.com/116660 if your computer shows offline in your iPad.

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