"Unable to wake up this computer" error message

Discussion in 'Accessing your Mac' started by KPOM, Mar 2, 2022.

  1. KPOM

    KPOM Member

    Whenever I try to access my MacBook Pro (M1 Pro) remotely using Parallels Access, I get an error message "Unable to wake up this computer: Please configure the computer to wake up remotely" and a dialog box to "Read More" that leads to a very unhelpful support database, If my Mac and iPad are on the same network, it seems to work (but what's the point, since I'm already in close proximity to the Mac). Parallels Access has all the permissions in System Settings. Does anyone have a solution?
  2. Asish

    Asish Staff Member

    Hello, We would like to recommend you keep your Mac always online. Please refer to this KB article: https://kb.parallels.com/118897 for more information.

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