Update not working

Discussion in 'General Questions' started by Joachim Kraus, Mar 10, 2009.

  1. Joachim Kraus

    Joachim Kraus Bit poster

    Messages:
    3
    Hi there,

    we're using several copies of Parallels and one of them doesn't want to update.
    When i check for update it always asks me to register the product even tho it's both registered and activated.

    It's Parallels 3 (German) build 5608 and i'm trying to update to 5626.

    When i download the dmg-file manually i get to do the install and all works as usual but checking the program shows no change and the build is still at 5608.

    Any ideas?

    Joachim
     
  2. Bopanna I G

    Bopanna I G Hunter

    Messages:
    138
    1. Please download the latest build from the link provided below.
    2. Here is the link : http://kb.parallels.com/en/5802
    3. Download the appropriate file and install it.
    4. After that you will have the latest build installed.
     
  3. Joachim Kraus

    Joachim Kraus Bit poster

    Messages:
    3
    Hi Bopanna,
    that's the same file i tried yesterday. after several reboots i got it to run tho, so problem solved for now, thanks.
    i don't know if it changed the automatic update behaviour though. (asking me to register)
     
  4. galochka

    galochka Hunter

    Messages:
    187
    Dear Joachim Kraus,

    Can you please do the following:
    1) uninstall Parallels Desktop according the article: http://kb.parallels.com/en/4790
    2) then download the Parallels Desktop 3.0 5626 http://kb.parallels.com/en/5802
    3) install Parallels Desktop
    4) install Parallels Tools

    Please inform us about the results.
     
  5. Joachim Kraus

    Joachim Kraus Bit poster

    Messages:
    3
    Hello Galochka,

    thanks for the help but i think i'll not change anything more for now as i have build 5626 running.
    If the automatic update for an upcoming build will ask me to register again i'll try your solution and get back.
     

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