Update of Parallels Toolbox removes Windows desktop icons.

Discussion in 'Parallels Toolbox for Windows' started by BreckB, May 27, 2024.

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Where did my Windows icons/shortcuts on my desktop go?

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  1. BreckB

    BreckB Bit poster

    Messages:
    7
    After installing the requested update for Parallels Toolbox for Windows, half of my desktop shortcuts are missing.
    I can revert to the previous Snapshot (thank goodness for that) but if I do the Update again the same thing happens.
    I have no idea why or what in this regard.
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    358
    Hello Breck,

    Please collect a Technical report for our investigation.

    To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

    Additionally, please confirm if this issue occurs on a physical computer or on a virtual machine.
     
  3. BreckB

    BreckB Bit poster

    Messages:
    7
    See 461066152. It's like it creates a new Windows in the Control Center w/o copying all the attributes of the former.
    After Update: Screenshot of desktop. Half the icons.
    Sorry (Screenshot won't Paste due to "Too Large" error.)
    After Update: Downloads folder empty. Should have loads of files.
    upload_2024-5-29_14-28-16.png
     
  4. BreckB

    BreckB Bit poster

    Messages:
    7
    This is the After Update of Parallels Tools (my Desktop)
     

    Attached Files:

  5. BreckB

    BreckB Bit poster

    Messages:
    7
    See previous state (Before Update of Toolbox) Tech code: 461067689
    Downloads folder
     

    Attached Files:

  6. BreckB

    BreckB Bit poster

    Messages:
    7
    Previous state (Before Toolbox Update)
    Desktop icons Please Help.
     

    Attached Files:

  7. BreckB

    BreckB Bit poster

    Messages:
    7
    Seems the problem is after the Toolbox Update and reboot the desktop and ThisPC (Windows Explorer) point to the wrong location. I will point to a root of (Onedrive>Bz Personal>Documents) C:\Users\bz_bz_\OneDrive\Documents instead of (Mac>Home>Documents) \\Mac\Home\Documents.
    Weirdly there are no files in C:\Users\bz_bz_\Documents but my actual files are in \\Mac\Home\Documents.
    I don't really know how to fix and also would appreciate any help in this regard.
    Thanks.
     
  8. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    358
    Hello BreckB,

    A ticket with ID 4791433 has been created to assist you with this issue.
    Further communication will be via e-mail messaging.
     

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