Upgrade 12 well and truly bugged and untested

Discussion in 'Installation and Configuration of Parallels Desktop' started by SimonB3, Aug 18, 2016.

  1. SimonB3

    SimonB3 Bit poster

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    Firstly - Ive been using P for Mac for 10 years - secondly I have just discovered that I HAVE NO IDEA how to contact support now ?
    After ugrading to 12 this morning it now tells me that avery time i start an app on win 10 that the machine is located somewhere else and that the app cant run - EVEN THOUGH IT DOES (eg win explorer) - If you then click on each app after having started it one the message disappears ...... everything works apart from this stupid annoying message - ....... If win 10 is closed down and restarted - then the message for each app will come up again. I have rediredcted it to the .pvm which is STILL in docs/parallels !!! - but still no good - restarted mac - still no good .......... NOW IM REGRETTING spending £35 on this upgrade !!!! - anyone ???? seeing as Parallels Suppoit does not seemingly exist !!!!!!!!!
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hey @SimonB3 could you please provide us with the screenshot of the pop-up window?
    Also you can contact support using this link and then scroll down and click "Show all"-> then choose one of the option
     
  3. SimonB3

    SimonB3 Bit poster

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  4. Maria@Parallels

    Maria@Parallels Problem solver

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    8,115
    Thanks a lot for the additional info.
    Most probably shared applications from old VM are also migrated.

    You could just delete them to fix your issue.
    They could be located in:
    - Inside old VM bundle - folder Windows Applications
    - Inside folder /Users/[user_name]/Applications/[old_vm_name] Applications
    - There could be aliases to other folders with virtual machine applications inside /Applications folder

    Please do backup of deleted folders just in case.
    Also please try this KB
     

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