Upgrade from previous to 9.0.23136 hangs 15% in Removing this previous version

Discussion in 'Installation and Configuration' started by David Lethe, Jul 10, 2014.

  1. David Lethe

    David Lethe Bit Poster

    Messages:
    7
    I'm on a macbook pro running 10.9.3 with 8GB of RAM. I turned off my VMs and kicked off the upgrade which i've done dozens of times before. This time the system hangs in Removing the previous version. I don't want to screw things up so need to get it to update properly. What should I do to get the update to run properly? I ran a ps -ef and see a few jobs of interest shown below ...


    davidsmac:Desktop david$ ps -ef |grep Parall


    0 67 1 0 20Jun14 ?? 0:05.81 /Applications/Parallels Access.app/Contents/MacOS/Parallels Access.app/Contents/MacOS/prl_pm_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_pm_service.pid
    501 22860 1 0 3Jul14 ?? 0:00.01 /Applications/Parallels Desktop.app/Contents/MacOS/prl_event_tap
    501 22865 1 0 3Jul14 ?? 0:01.07 /Applications/Parallels Desktop.app/Contents/MacOS/prl_naptd proxy
    501 81924 182 0 4:39PM ?? 0:59.69 /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
    501 82176 1 0 4:40PM ?? 0:00.01 /Applications/Parallels Desktop.app/Contents/MacOS/prl_event_tap
    0 82239 1 0 4:40PM ?? 0:12.14 /Applications/Parallels Desktop.app/Contents/MacOS/Parallels Service.app/Contents/MacOS/prl_disp_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_disp_service.pid
    0 82378 1 0 4:40PM ?? 0:00.03 /bin/bash /Applications/Parallels Desktop.app/Contents/MacOS/watchdog start 60 20 /Applications/Parallels Desktop.app/Contents/MacOS/prl_naptd start
    0 82398 82378 0 4:40PM ?? 0:00.07 /Applications/Parallels Desktop.app/Contents/MacOS/prl_naptd start
    0 82434 81924 0 4:41PM ?? 0:00.02 /bin/sh /Applications/Parallels Desktop.app/Contents/MacOS//inittool install -b /tmp/ParallelsDesktop-9.0.24237.1028877.dmg.mnt/Parallels Desktop.app -t /Applications/Parallels Desktop.app
    0 82536 82434 0 4:43PM ?? 0:00.02 /bin/sh /Applications/Parallels Desktop.app/Contents/MacOS/inittool init -b /Applications/Parallels Desktop.app
    0 82584 82536 0 4:43PM ?? 0:00.09 /bin/bash /Applications/Parallels Desktop.app/Contents/MacOS/inittool init -b /Applications/Parallels Desktop.app
    0 82631 82584 0 4:43PM ?? 0:00.08 /bin/bash /var/folders/cm/kfhbcwjn7hjbtx5zdtb3csxr0000gn/T/parallels-desktop.plNCNnyq/Parallels Desktop.app/Contents/MacOS/Uninstaller remove
    0 82676 82631 0 4:43PM ?? 0:00.00 /bin/bash /var/folders/cm/kfhbcwjn7hjbtx5zdtb3csxr0000gn/T/parallels-desktop.plNCNnyq/Parallels Desktop.app/Contents/MacOS/Uninstaller remove
    0 82679 82676 0 4:43PM ?? 0:00.00 /bin/bash /var/folders/cm/kfhbcwjn7hjbtx5zdtb3csxr0000gn/T/parallels-desktop.plNCNnyq/Parallels Desktop.app/Contents/MacOS/Uninstaller remove
    0 82680 82679 0 4:43PM ?? 0:00.00 /bin/bash /var/folders/cm/kfhbcwjn7hjbtx5zdtb3csxr0000gn/T/parallels-desktop.plNCNnyq/Parallels Desktop.app/Contents/MacOS/Uninstaller remove
    0 82681 82680 0 4:43PM ?? 0:00.00 /bin/bash /var/folders/cm/kfhbcwjn7hjbtx5zdtb3csxr0000gn/T/parallels-desktop.plNCNnyq/Parallels Desktop.app/Contents/MacOS/Uninstaller remove
    davidsmac:Desktop david$


    The lsregister (below) is chewing up 80-84 % of cpu so this is certainly suspect .. What should I do?

    davidsmac:Desktop david$ ps -ef |grep lsreg
    0 82684 82681 0 4:43PM ?? 0:00.01 sudo -u Guest sh -c '/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister' -dump | grep -B3 'com.parallels.desktop.console' | sed -n "s,^.*path:.*\(/Users/Guest\),\1,gp;s,^.*path:.*\(/Applications\),\1,gp"
    201 82685 82684 0 4:43PM ?? 0:00.00 sh -c '/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister' -dump | grep -B3 'com.parallels.desktop.console' | sed -n "s,^.*path:.*\(/Users/Guest\),\1,gp;s,^.*path:.*\(/Applications\),\1,gp"
    201 82686 82685 0 4:43PM ?? 22:50.42 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -dump
    501 83958 263 0 5:16PM ttys000 0:00.00 grep lsreg
    davidsmac:Desktop david$
     
  2. David Lethe

    David Lethe Bit Poster

    Messages:
    7
    Update, after several hours it is slowly upgrading, so it hasn't hung. At this rate it will probably take 24 hours for it to complete the removal process. The lsregister program is now in the 90-95% cpu utilization. the prl_client_app is the only other job that is getting any significant chunk of system resources. I'm inclined to kill -9 the prl_client_app but don't want to risk breaking anything during the removal/upgrade process.
     
  3. David Lethe

    David Lethe Bit Poster

    Messages:
    7
    Another update. Same thing happened updating again to the version released today. Did more research and problem is lsregister -dump is hanging. I entered "sudo killall lsregister" several times until it killed lsregister, then the removal process continued. There is a root cause behind lsregister -dump hanging that has nothing to do with parallels, investigating now.
     

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