upgrade key activation

Discussion in 'Licensing and Activation' started by NatnaelT, Mar 13, 2024.

  1. NatnaelT

    NatnaelT Bit poster

    Messages:
    3
    I just have bought a update version from parallels desktop as suggested in my email but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" request my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    341
    Hi,

    We are unable to locate your previous key.
    Kindly provide a cleverbridge reference number linked to its purchase (the previous versions's key)
     
  3. NatnaelT

    NatnaelT Bit poster

    Messages:
    3
    Reference #452332119
     
  4. NatnaelT

    NatnaelT Bit poster

    Messages:
    3
    and sorry, I never had a previous key, I was hoping to get one
     

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