Upgrade key doesnt work

Discussion in 'Installation and Configuration of Parallels Desktop' started by arnee, Jan 12, 2008.

  1. arnee

    arnee Bit poster

    Messages:
    2
    I just installed the 5582 build after a fresh install of Leopard on my MacBook Pro and bought an upgrade key. After I typed in the new key the software asked me to type in my old key. I did but now it keeps telling me that its not valid. But it is since I bought it a year ago and it worked fine before the upgrade.

    Did anybody has any ideas?

    Thanks in advance,
    Arne
     
  2. Stacey M

    Stacey M Parallels Team

    Messages:
    908
    Hello,

    perhaps there is a problem with your key, i.e. you have mixed up some symbols.

    Best regards,
    Stacey
     
  3. arnee

    arnee Bit poster

    Messages:
    2
    The Parallels Support answered me: Its because the old key is for an english version and the new one is for a german one. Its not possible to make a cross-lingual upgrade.
    They refunded my card and i bought the english upgrade: now its all fine.
     

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