upgrade parallel desktop from 8 to 11 activation key problem ?

Hello,
i just download the latest upgrade for parallel desktop (11.0.2) and i upgrade from 8 version to 11
but when i'm trying enter my previous version key for activation, its not working...
i have 2 keys
key form the first time i buy parallel desktop 6 version
and another from an upgrade i made to version 8
and none of them is working... please advice ? i cant activate my product ?
for now i'm using the 14 days trial...
please advice ?

 

Hi, I face the same problem here ..
is there any chance to exchange my upgrade license to full license? I just bought this upgrade license today, and there is no warning at all when I clik button upgrade. Please Help

thanks

 

Sorry, I already report this via twitter. and it solved now. I will buy full license after refund process is success. thank you

 

Hello, I've come across the same problem. I have bought the upgrade to Parallels 11 from the original installation of Parallels 8. Ive entered in both the upgrade key and the original key and no prompts allow me to activate the product. Any help would be greatly appreciated!

Cheers!

 

Hi Parallels, i just bought an upgrade to version 11 but i have installed version 8. I don't know about restrictions with upgrading (to 11 only from 9 an 10). What i should do? I don't want to pay twice for version Full. Please help. Thanks a lot.

Martin M

 

Hi Martin, please check your private message.

 

Thanks Dhruba. All is clear.

 

You are welcome! Feel free to reach out, we are here to help.

 

I'm facing the same issue, bought an upgrade to version11 from 8 but activation key is not working. How to fix it?

 

Hey guys, here`s another one who made this mistake and bought an upgrade of parallels 11 but has only a parallels 8 key, would be nice if anyone can help me with it

 

Hey guys, same here another one who made this mistake and bought an upgrade of parallels 11 but has only a parallels 8 key, would be nice if anyone can help me with it

 

Hi support team - I just encountered the same issue as listed above. Can you guys help me out as well? Thanks!

 

Hi Parallel! I just bought an upgrade to version11 from 8 but activation key is not working. How can solve my problem?

thx

 

Could someone help me how can I upgrade my P11 upgrade to a full version?

 

Hi,
I have Parallels 7 and just updated my OS X to El Capitan.... I guess I need a new full version of version11. But my problem is the data/software I used in my earlier version 7... is it gone or restored when I update/download version11?

thanks in advance for any help!!

monika