Upgrade problems... Driver???

Discussion in 'Installation and Configuration of Parallels Desktop' started by clarkkent14, Dec 21, 2007.

  1. clarkkent14

    clarkkent14 Bit poster

    Messages:
    3
    I upgraded to Leopard a week ago... I just bought the 3.0 upgrade for parallels. When I tried to open the old version this is what I got:

    "Parallels Desktop is unable to operate properly since it cannot communicate with one of its drivers. Try to restart the application to overcome this issue. If restart doesn't help, re-install Parallels Desktop. Note that Parallels drivers require a short time to be properly started and initialized. So you may need to wait a minute before trying to launch the application."

    How can I fix this? I need my old image!
     
  2. Stacey M

    Stacey M Parallels Team

    Messages:
    908
    Hello,

    what build of Parallels Desktop do you have?

    Best regards,
    Stacey
     
  3. clarkkent14

    clarkkent14 Bit poster

    Messages:
    3
    How do I tell?
     
  4. Stacey M

    Stacey M Parallels Team

    Messages:
    908
    clarkkent14,
    in menubar click 'Parallels Desktop' -> 'About Parallels Desktop'.

    Best regards,
    Stacey
     
  5. clarkkent14

    clarkkent14 Bit poster

    Messages:
    3
    I'm sorry I'm not seeing what you are talking about. On the mac I can "Get Info," and it says version 2.2, but I don't see the build info.
     
  6. Stacey M

    Stacey M Parallels Team

    Messages:
    908
    Hello,

    please download the latest build of Parallels Desktop and try to install it.

    Best regards,
    Stacey
     

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