Upgraded after trial version error!

Discussion in 'Account and Subscription Management' started by Seyi, Oct 31, 2022.

  1. Seyi

    Seyi Bit Poster

    Messages:
    1
    I purchased the upgraded parallels desktop pro edition for Mac this morning, after my trial version was completed. As I tried to activate it from the trial version, it asked for the old key and I don't have any old key. I only have a new key which was given after this purchase. help please!
     
  2. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If you don't have any Parallels Desktop legacy permanent license, please provide us with the payment reference number or the Parallels Desktop license key, so that we can initiate the refund for your Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license. Thanks.
     

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