Upgraded to 12, get "Unable to connect to Mac '%1'" message

Discussion in 'Installation and Configuration' started by BenP2, Aug 22, 2016.

  1. BenP2

    BenP2 Bit Poster

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    I just upgraded from 11 to 12 (Parallels Desktop), my activation key was accepted (green checkmark next to upgrade key), but pressing "Activate" button results in the message: " Unable to connect to the Mac "%1" " with the sub-message: "The SSL authentication failed. Try to connect to this Mac again." Subsequent tries result in same message. Help please?

    Ben
     
    phamtuanktdt likes this.
  2. Maria@Parallels

    Maria@Parallels Parallels Team

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    Did you check the network connectivity on the Mac side?
     
  3. LynnF1

    LynnF1 Bit Poster

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    I am having the same issue and my Mac is connected to the network. What other options do I have to fix this?
     
  4. LynnF1

    LynnF1 Bit Poster

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    Attached is the error message I am receiving and I am connected to the network on my Mac
     

    Attached Files:

  5. Hi, check if there is any Antivirus installed on Mac OS X if so then try to disable it during the activation process and also check if there is any proxy enabled on your Mac network by following the steps from the article and let us know if that makes any changes.
     
  6. RichardD10

    RichardD10

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    I ma upgrading to 12 from 11 and the upgrade is hanging ...Verifying "ParallelsDesktop-12.0.2-41353"... It has stuck there for ages. What can be wrong?
     
  7. RichardD10

    RichardD10

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    Can I talk to somebody? I may not be in the right place to get support/solution/
     
  8. Dinesh@Parallels

    Dinesh@Parallels Guest

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    Hello @RichardD10
    We have created a support ticket # 2323316 and addressed your issue. Please review the correspondence and respond to it.
     
  9. LynnF1

    LynnF1 Bit Poster

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    I do not have an antivirus running and the picture shows what it says in the Proxy. Do I need to remove the one in the list?
     

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  10. phamtuanktdt

    phamtuanktdt Bit Poster

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    I had the same issue and I followed your instruction. Thank you
     
  11. Dinesh@Parallels

    Dinesh@Parallels Guest

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    Hello @phamtuanktdt ,
    Please connect the internet to a different network and check the behaviour.
     
  12. LynnF1

    LynnF1 Bit Poster

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    THANK YOU SO MUCH!!! That WORKED!!
     
  13. Dinesh@Parallels

    Dinesh@Parallels Guest

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  14. DenisC3

    DenisC3 Bit Poster

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    Hello I have the same problem. I am under Sierra 10.12.2 and I have tried to install Parallels Desktop Business 12.1.1-41491 without success. I have the following message: "unable to connect the Mac" 1. I have the same thing by disabling the antivirus and changing network . This version of Paralles Dekstop is compatible with the latest version of Sierra?
    Waiting for your reply. Thank you
     
  15. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

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    3,141
    Hello DenisC3, did you check the internet connectivity on Mac side? Parallels Desktop Business version 12.1.1- 41491 is compatible with Mac OS X Sierra.
     
  16. DenisC3

    DenisC3 Bit Poster

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    Hello Paul, I do not have a network problem. everything is working. I do not see where she's the problem. an idea?
     
  17. DenisC3

    DenisC3 Bit Poster

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    It's good, it works :). I used Onyx to do a great cleanup and especially the permissions.
     
  18. Swati@Parallels

    Swati@Parallels Kilo Poster

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    Glad to hear that, Denis. We're here for you if you need us. Enjoy your day!
     
  19. kristianmartin

    kristianmartin Bit Poster

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    Also check that your date and time is correct. If it is set to auto, simply un-check and re-check. That should be enough.
     
    Maria@Parallels likes this.
  20. Maria@Parallels

    Maria@Parallels Parallels Team

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