Upgraded to Parallels 11.1.3 now windows black screen

Discussion in 'Installation and Configuration of Parallels Desktop' started by MelisaN, Apr 4, 2016.

  1. MelisaN

    MelisaN Bit poster

    Messages:
    3
    I upgraded to Parallels version 11.1.3 last week. Now about every other time or so that I started my VM (Windows 8.1) I get a black screen with nothing but a mouse curser and have to restart. So far the restart fixes the issue but I would like the issue resolved. I have read that it might be the display adapter. Is that possible since it usually restarts and works? Best way to fix it?

    Running El Capitan 10.11.3 on a Late model 2013 Macbook Pro Retina.

    Thanks
     
    MelisaN, Apr 4, 2016
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Dear MelisaN, please start your Windows virtual machine and go to Action->Reset and check how it works. You may also refer to this article to fix Display adapter issue.
     
    PaulChristopher@Parallels, Apr 5, 2016
    #2

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