USB HDD not responding

Discussion in 'Linux Guest OS Discussion' started by tewilove, Oct 30, 2015.

  1. tewilove

    tewilove Bit Poster

    Messages:
    5
    Tested guest OS:
    Fedora 22
    Ubuntu 14.04
    USB HDD is formatted as NTFS/exFAT/ext4.

    Reproduction steps:
    1. Plug USB HDD
    2. Attach USB HDD to guest OS

    It's not something related to file system type, it should be something wrong in lower level.

    dmesg:
    I'll post detailed when I'm back home.
    I only remember that there is an error like "not accepting adress", "timeout", or an error around "scsi" subsystem.

    Meanwhile, I have a Windows 10 guest, and USB HDD works fine.

    I submitted a ticket today but unfortunately it was a wasted of time, and what's more, even the problem was still unclear, state of the ticket had been changed to "RESOLVED" by someone. This made me a bit annoyed.
     
    Last edited: Oct 30, 2015
  2. tewilove

    tewilove Bit Poster

    Messages:
    5
    [ 9.228125] i801_smbus 0000:00:1f.3: Enabling SMBus device
    [ 9.228138] i801_smbus 0000:00:1f.3: SMBus using polling
    [ 9.387754] EXT4-fs (sda1): mounted filesystem with ordered data mode. Opts: (null)
    [ 9.401823] gpio_ich: GPIO from 462 to 511 on gpio_ich
    [ 9.414498] ppdev: user-space parallel port driver
    [ 9.421923] intel_rapl: no valid rapl domains found in package 0
    [ 9.464849] Adding 2097148k swap on /dev/mapper/fedora_fedora-swap. Priority:-1 extents:1 across:2097148k SSFS
    [ 9.490883] snd_intel8x0 0000:00:1f.4: enable Parallels VM optimization
    [ 9.518791] EXT4-fs (dm-2): mounted filesystem with ordered data mode. Opts: (null)
    [ 10.082993] snd_intel8x0 0000:00:1f.4: intel8x0_measure_ac97_clock: measured 51303 usecs (2535 samples)
    [ 10.082996] snd_intel8x0 0000:00:1f.4: clocking to 46628
    [ 10.366978] random: nonblocking pool is initialized
    [ 10.630786] Parallels Linux shared folders filesystem driver 1.2.1 loaded
    [ 10.980725] nf_conntrack version 0.5.0 (16384 buckets, 65536 max)
    [ 11.013405] ip6_tables: (C) 2000-2006 Netfilter Core Team
    [ 11.098477] Ebtables v2.0 registered
    [ 11.120572] bridge: automatic filtering via arp/ip/ip6tables has been deprecated. Update your scripts to load br_netfilter if you need this.
    [ 11.453100] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
    [ 11.899294] usb 1-1: new high-speed USB device number 2 using ehci-pci
    [ 12.014772] usb 1-1: New USB device found, idVendor=203a, idProduct=fffa
    [ 12.014776] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
    [ 12.014778] usb 1-1: Product: Virtual Printer (Print to PDF (Mac Desktop))
    [ 12.014780] usb 1-1: Manufacturer: Parallels
    [ 12.014781] usb 1-1: SerialNumber: TAG11d87aca0
    [ 12.098398] usblp 1-1:1.0: usblp0: USB Unidirectional printer dev 2 if 0 alt 0 proto 1 vid 0x203A pid 0xFFFA
    [ 12.098701] usbcore: registered new interface driver usblp
    [ 12.641764] do_trap: 198 callbacks suppressed
    [ 12.641770] traps: gnome-shell[1230] trap int3 ip:7f278b78ed3b sp:7ffd47c2f350 error:0
    [ 16.305519] tun: Universal TUN/TAP device driver, 1.6
    [ 16.305522] tun: (C) 1999-2004 Max Krasnyansky <maxk@qualcomm.com>
    [ 16.320558] device virbr0-nic entered promiscuous mode
    [ 16.638858] virbr0: port 1(virbr0-nic) entered listening state
    [ 16.638877] virbr0: port 1(virbr0-nic) entered listening state
    [ 16.732680] virbr0: port 1(virbr0-nic) entered disabled state
    [ 17.317170] usblp0: removed
    [ 17.323849] usblp 1-1:1.0: usblp0: USB Unidirectional printer dev 2 if 0 alt 0 proto 1 vid 0x203A pid 0xFFFA
    [ 20.984988] Adjusting kvm-clock more than 11% (9437459 vs 9311354)
    [ 27.689813] fuse init (API version 7.23)
    [ 27.972561] Bluetooth: Core ver 2.20
    [ 27.972899] NET: Registered protocol family 31
    [ 27.972901] Bluetooth: HCI device and connection manager initialized
    [ 27.972906] Bluetooth: HCI socket layer initialized
    [ 27.972908] Bluetooth: L2CAP socket layer initialized
    [ 27.972915] Bluetooth: SCO socket layer initialized
    [ 27.986116] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
    [ 27.986120] Bluetooth: BNEP filters: protocol multicast
    [ 27.986126] Bluetooth: BNEP socket layer initialized
    [ 36.947775] usb 1-2: new high-speed USB device number 3 using ehci-pci
    [ 37.064049] usb 1-2: New USB device found, idVendor=0bc2, idProduct=ab24
    [ 37.064056] usb 1-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
    [ 37.064059] usb 1-2: Product: BUP Slim SL
    [ 37.064061] usb 1-2: Manufacturer: Seagate
    [ 37.064062] usb 1-2: SerialNumber: NA7KH04M
    [ 37.116497] usbcore: registered new interface driver usb-storage
    [ 37.125704] scsi host8: uas
    [ 37.125984] usbcore: registered new interface driver uas
    [ 43.667739] usb 1-3: new high-speed USB device number 4 using ehci-pci
    [ 43.809633] usb 1-3: New USB device found, idVendor=04e8, idProduct=8002
    [ 43.809638] usb 1-3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
    [ 43.809640] usb 1-3: Product: Portable SSD T1
    [ 43.809643] usb 1-3: Manufacturer: Samsung
    [ 43.809644] usb 1-3: SerialNumber: 1234567891E0
    [ 43.824748] scsi host9: uas
    [ 58.660039] scsi 8:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
    [ 58.660047] scsi 8:0:0:0: tag#0 CDB: Inquiry 12 00 00 00 24 00
    [ 58.660073] scsi host8: uas_eh_bus_reset_handler start
    [ 58.767062] usb 1-2: reset high-speed USB device number 3 using ehci-pci
    [ 58.881534] usb 1-2: device firmware changed
    [ 58.881606] scsi host8: uas_eh_bus_reset_handler FAILED err -19
    [ 58.881614] scsi 8:0:0:0: Device offlined - not ready after error recovery
    [ 58.881642] usb 1-2: USB disconnect, device number 3
    [ 58.986053] usb 1-2: new high-speed USB device number 5 using ehci-pci
    [ 59.101491] usb 1-2: New USB device found, idVendor=0bc2, idProduct=ab24
    [ 59.101495] usb 1-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
    [ 59.101496] usb 1-2: Product: BUP Slim SL
    [ 59.101498] usb 1-2: Manufacturer: Seagate
    [ 59.101499] usb 1-2: SerialNumber: NA7KH04M
    [ 59.108108] scsi host10: uas
    [ 64.675956] scsi 9:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
    [ 64.675986] scsi 9:0:0:0: tag#0 CDB: Inquiry 12 00 00 00 24 00
    [ 64.676026] scsi host9: uas_eh_bus_reset_handler start
    [ 64.782933] usb 1-3: reset high-speed USB device number 4 using ehci-pci
    [ 64.907945] scsi host9: uas_eh_bus_reset_handler success
    [ 64.908933] scsi 9:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
    [ 64.908937] scsi 9:0:0:0: tag#0 CDB: Test Unit Ready 00 00 00 00 00 00
    [ 64.908942] scsi host9: uas_eh_bus_reset_handler start
    [ 65.011969] usb 1-3: reset high-speed USB device number 4 using ehci-pci
    [ 65.135733] scsi host9: uas_eh_bus_reset_handler success
    [ 65.135739] scsi 9:0:0:0: Device offlined - not ready after error recovery
    [ 79.655671] scsi 10:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
    [ 79.655676] scsi 10:0:0:0: tag#0 CDB: Inquiry 12 00 00 00 24 00
    [ 79.655688] scsi host10: uas_eh_bus_reset_handler start
    [ 79.762853] usb 1-2: reset high-speed USB device number 5 using ehci-pci
    [ 79.883005] scsi host10: uas_eh_bus_reset_handler success
    [ 79.883912] scsi 10:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
    [ 79.883916] scsi 10:0:0:0: tag#0 CDB: Test Unit Ready 00 00 00 00 00 00
    [ 79.883918] scsi host10: uas_eh_bus_reset_handler start
    [ 79.992725] usb 1-2: reset high-speed USB device number 5 using ehci-pci
    [ 80.112666] scsi host10: uas_eh_bus_reset_handler success
    [ 80.112672] scsi 10:0:0:0: Device offlined - not ready after error recovery
     
  3. tewilove

    tewilove Bit Poster

    Messages:
    5
    With USB 3.0 enabled.
    [ 8.812580] EXT4-fs (dm-0): re-mounted. Opts: (null)
    [ 8.860970] systemd-journald[557]: Received request to flush runtime journal from PID 1
    [ 8.881575] RPC: Registered named UNIX socket transport module.
    [ 8.881578] RPC: Registered udp transport module.
    [ 8.881579] RPC: Registered tcp transport module.
    [ 8.881580] RPC: Registered tcp NFSv4.1 backchannel transport module.
    [ 8.989348] Installing knfsd (copyright (C) 1996 okir@monad.swb.de).
    [ 9.069978] prl_tg: module license 'Parallels' taints kernel.
    [ 9.069981] Disabling lock debugging due to kernel taint
    [ 9.075295] prl_tg: module verification failed: signature and/or required key missing - tainting kernel
    [ 9.075461] Parallels Toolgate driver 1.1.0 loaded
    [ 9.075631] detected Parallels ToolGate, base addr 00008000, IRQ 29
    [ 9.075943] detected Parallels Video ToolGate, base addr 00006000, IRQ 30
    [ 9.076333] shpchp: Standard Hot Plug PCI Controller Driver version: 0.4
    [ 9.162852] lpc_ich 0000:00:1f.0: RCBA is disabled by hardware/BIOS, device disabled
    [ 9.162858] ACPI Warning: SystemIO range 0x0000000000004028-0x000000000000402F conflicts with OpRegion 0x0000000000004000-0x000000000000404E (\PMIO) (20150619/utaddress-254)
    [ 9.162863] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver
    [ 9.162907] lpc_ich: Resource conflict(s) found affecting gpio_ich
    [ 9.163067] i801_smbus 0000:00:1f.3: Enabling SMBus device
    [ 9.163079] i801_smbus 0000:00:1f.3: SMBus using polling
    [ 9.325465] EXT4-fs (sda1): mounted filesystem with ordered data mode. Opts: (null)
    [ 9.340851] ppdev: user-space parallel port driver
    [ 9.353811] intel_rapl: no valid rapl domains found in package 0
    [ 9.355639] gpio_ich: GPIO from 462 to 511 on gpio_ich
    [ 9.380072] Adding 2097148k swap on /dev/mapper/fedora_fedora-swap. Priority:-1 extents:1 across:2097148k SSFS
    [ 9.420959] snd_intel8x0 0000:00:1f.4: enable Parallels VM optimization
    [ 9.424637] EXT4-fs (dm-2): mounted filesystem with ordered data mode. Opts: (null)
    [ 10.024056] snd_intel8x0 0000:00:1f.4: intel8x0_measure_ac97_clock: measured 51265 usecs (2535 samples)
    [ 10.024062] snd_intel8x0 0000:00:1f.4: clocking to 46594
    [ 10.458521] random: nonblocking pool is initialized
    [ 10.554500] Parallels Linux shared folders filesystem driver 1.2.1 loaded
    [ 10.865322] nf_conntrack version 0.5.0 (16384 buckets, 65536 max)
    [ 10.896570] ip6_tables: (C) 2000-2006 Netfilter Core Team
    [ 10.976700] Ebtables v2.0 registered
    [ 10.999658] bridge: automatic filtering via arp/ip/ip6tables has been deprecated. Update your scripts to load br_netfilter if you need this.
    [ 11.406708] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
    [ 11.894776] usb 3-1: new high-speed USB device number 2 using ehci-pci
    [ 12.014166] usb 3-1: New USB device found, idVendor=203a, idProduct=fffa
    [ 12.014170] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
    [ 12.014173] usb 3-1: Product: Virtual Printer (Print to PDF (Mac Desktop))
    [ 12.014175] usb 3-1: Manufacturer: Parallels
    [ 12.014177] usb 3-1: SerialNumber: TAG11d87aca0
    [ 12.118534] usblp 3-1:1.0: usblp0: USB Unidirectional printer dev 2 if 0 alt 0 proto 1 vid 0x203A pid 0xFFFA
    [ 12.119332] usbcore: registered new interface driver usblp
    [ 12.471729] do_trap: 204 callbacks suppressed
    [ 12.471735] traps: gnome-shell[1258] trap int3 ip:7fa52384fd3b sp:7ffd790dd290 error:0
    [ 17.085443] tun: Universal TUN/TAP device driver, 1.6
    [ 17.085447] tun: (C) 1999-2004 Max Krasnyansky <maxk@qualcomm.com>
    [ 17.103859] device virbr0-nic entered promiscuous mode
    [ 17.263781] usblp0: removed
    [ 17.271376] usblp 3-1:1.0: usblp0: USB Unidirectional printer dev 2 if 0 alt 0 proto 1 vid 0x203A pid 0xFFFA
    [ 17.366770] virbr0: port 1(virbr0-nic) entered listening state
    [ 17.366779] virbr0: port 1(virbr0-nic) entered listening state
    [ 17.442907] virbr0: port 1(virbr0-nic) entered disabled state
    [ 22.047385] Adjusting kvm-clock more than 11% (9437417 vs 9311354)
    [ 26.121038] fuse init (API version 7.23)
    [ 26.411783] Bluetooth: Core ver 2.20
    [ 26.412677] NET: Registered protocol family 31
    [ 26.412681] Bluetooth: HCI device and connection manager initialized
    [ 26.412685] Bluetooth: HCI socket layer initialized
    [ 26.412687] Bluetooth: L2CAP socket layer initialized
    [ 26.412697] Bluetooth: SCO socket layer initialized
    [ 26.436393] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
    [ 26.436397] Bluetooth: BNEP filters: protocol multicast
    [ 26.436403] Bluetooth: BNEP socket layer initialized
    [ 39.323210] usb 2-1: new SuperSpeed USB device number 2 using xhci_hcd
    [ 39.336224] usb 2-1: New USB device found, idVendor=0bc2, idProduct=ab24
    [ 39.336229] usb 2-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
    [ 39.336231] usb 2-1: Product: BUP Slim SL
    [ 39.336233] usb 2-1: Manufacturer: Seagate
    [ 39.336234] usb 2-1: SerialNumber: NA7KH04M
    [ 39.385010] usbcore: registered new interface driver usb-storage
    [ 39.393996] scsi host8: uas
    [ 39.394414] usbcore: registered new interface driver uas
    [ 46.928938] usb 2-2: new SuperSpeed USB device number 3 using xhci_hcd
    [ 46.943691] usb 2-2: New USB device found, idVendor=04e8, idProduct=8002
    [ 46.943695] usb 2-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
    [ 46.943701] usb 2-2: Product: Portable SSD T1
    [ 46.943703] usb 2-2: Manufacturer: Samsung
    [ 46.943704] usb 2-2: SerialNumber: 1234567891E0
    [ 46.956174] scsi host9: uas
    [ 60.654409] scsi 8:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD IN
    [ 60.654416] scsi 8:0:0:0: tag#0 CDB: Inquiry 12 00 00 00 24 00
    [ 60.654625] scsi host8: uas_eh_bus_reset_handler start
    [ 60.761608] usb 2-1: reset SuperSpeed USB device number 2 using xhci_hcd
    [ 60.773481] usb 2-1: device firmware changed
    [ 62.856376] usb usb2-port1: Could not disable after 2000 ms
    [ 62.856465] scsi host8: uas_post_reset: alloc streams error -19 after reset
    [ 62.856495] usb 2-1: USB disconnect, device number 2
    [ 67.694198] scsi 9:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD IN
    [ 67.694206] scsi 9:0:0:0: tag#0 CDB: Inquiry 12 00 00 00 24 00
    [ 67.694320] scsi host9: uas_eh_bus_reset_handler start
    [ 67.802547] usb 2-2: reset SuperSpeed USB device number 3 using xhci_hcd
    [ 67.822698] scsi host9: uas_eh_bus_reset_handler success
    [ 67.823614] scsi 9:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
    [ 67.823619] scsi 9:0:0:0: tag#0 CDB: Test Unit Ready 00 00 00 00 00 00
    [ 67.823622] scsi host9: uas_eh_bus_reset_handler start
    [ 67.930427] usb 2-2: reset SuperSpeed USB device number 3 using xhci_hcd
    [ 67.950387] scsi host9: uas_eh_bus_reset_handler success
    [ 67.950396] scsi 9:0:0:0: Device offlined - not ready after error recovery
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi, please unplug the USB device if it is connected via USB hub and connect it to a different USB port and check how it works. If the issue persists, please try this article.
     
  5. tewilove

    tewilove Bit Poster

    Messages:
    5
    Hi, in previous post, Seagate is connected to HUB, but Samsung is directly connected.
     
    Last edited: Nov 3, 2015
  6. tewilove

    tewilove Bit Poster

    Messages:
    5
    The issue is, with same port and device, Windows guest works fine but Ubuntu/Fedora guest doesn't work, log is shown as above.
     
  7. KevL1

    KevL1 Bit Poster

    Messages:
    6
    Having similar issue with latest Mint 18 (64 and 32 bit versions and latest Ubuntu) and Parallels 11.2.1 (32626)
    It seems to go awry at point:
    scsi 9:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD IN
    With the stock Virtual Appliance Ubuntu 14.0 it actually seems to work, instead you see:
    scsi9 : usb-storage 4-1:1.0
    mtp-probe: checking bus 4, device 3: "/sys/devices/pci0000:00/0000:00:1d.6/usb4/4-1"
    mtp-probe: bus: 4, device: 3 was not an MTP device
    scsi 9:0:0:0: Direct-Access Samsung Portable SSD T3 0 PQ: 0 ANSI: 6
    sd 9:0:0:0: Attached scsi g
     
  8. KevL1

    KevL1 Bit Poster

    Messages:
    6
    Here is a work around that prevents USB3.0 timeout occurring under latest Mint and Ubuntu distros
    Im my case I have a Samsung T3 SSD drive, the vendor ID and product ID can be seen in the /var/log/syslog when connecting the device:
    usb 4-1: New USB device found, idVendor=04e8, idProduct=61f3
    usb 4-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
    usb 4-1: Product: Portable SSD T3
    usb 4-1: Manufacturer: Samsung​
    So to turn off uas for idVendor=04e8, idProduct=61f3 you can do this
    su
    echo "options usb-storage quirks=04e8:61f3:u" > /etc/modprobe.d/ignore_uas.conf
    locale-gen --purge --no-archive
    update-initramfs -u
    reboot​
    Should be all good again
     

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