Hi, please perform the below steps:- 1. Shut down your virtual machine (Actions > Shut down) 2. Set a permanent assignment in Parallels Desktop preferences for your device to always connect to Windows. 3. Then run the VM, see if the issue persists. If still the issue persist, please create a support ticket https://kb.parallels.com/6571 and send us a technical report https://kb.parallels.com/9058 after recreating issue.