USB license stick issue

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by MarkS82, Jul 1, 2023.

  1. MarkS82

    MarkS82 Bit poster

    Messages:
    1
    Hello,

    For KNX installations, I really need a software called ETS linked with a USB stick containing the license.

    This all works fine, except when my Mac Mini reboots ... the ETS software can't find the license anymore. When I check the USB license stick in the Parallels control settings right corner above ... ETS still can't find it. I have to reboot Windows, and then the software can find the license again.

    I've set it so Parallels permanently assigns the USB to Windows ... but still same issue
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    760
    Greetings,
    To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
  3. MattiasG1

    MattiasG1 Bit poster

    Messages:
    1
    Is this problem solved? I have the same issue.
     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    624
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     

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