Use all displays full screen - the extended screen appears black

Discussion in 'General Questions' started by AnabelaF, Jul 26, 2023.

  1. AnabelaF

    AnabelaF Bit poster

    Messages:
    2
    In the function 'Full screen' and 'use all displays full screen', the extended screen appears black and is unusable as a display. However, we can still see the mouse pointer but cannot displace windows.

    Version 18.3.2 (53621)
     
  2. AnabelaF

    AnabelaF Bit poster

    Messages:
    2
    Could you please assist me in solving this issue? I used to be able to use extended screens without any problems, but now it's causing a disruption in my work. Thank you.
     
  3. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    554
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank You!!!
     

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