Virtual machine no longer connecting to internet

Discussion in 'Installation and Configuration of Parallels Desktop' started by WillaA, Jun 28, 2021.

  1. WillaA

    WillaA Bit poster

    Messages:
    5
    Hi
    My mac crashed earlier today and my Windows 10 virtual machine can no longer access the internet. It was fine before the crash. I ran Windows Network Adaptor diagnostics and it said ""Ethernet" doesn't have a valid IP configuration". This is the full report:
    Windows Network Diagnostics
    Issues found
    "Ethernet" doesn't have a valid IP configuration
    Not fixed

    Investigate router or broadband modem issues
    Failed

    Reset the "Ethernet" adapter
    Completed

    Issues found

    Diagnostics Information (Network Adaptor)
    Details about network adapter diagnosis:
    Network adapter Ethernet driver information:
    Description . . . . . . . . . . : Intel(R) 82574L Gigabit Network Connection
    Manufacturer . . . . . . . . . : Intel Corporation
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 12.17.10.8
    Inf File Name . . . . . . . . . : C:\Windows\INF\net1ic64.inf
    Inf File Date . . . . . . . . . : 19 March 2019 04:43:34
    Section Name . . . . . . . . . : E10D3.10.0.1
    Hardware ID . . . . . . . . . . : pci\ven_8086&dev_10d3
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 14

    I'm afraid all this means nothing to me so I've no idea if it's any use or not!
    I saw a post somewhere saying to change from Shared Network to Bridged Network Default Adaptor but get a message saying "The Default Adaptor network adaptor is not connected to the network".
    As I said, I haven't got a clue so any ideas would be greatly appreciated.

    Thank you... Willa
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,121
    Hi, could you collect the tech report once the issue reproduced and reply us back with the report's ID please?
     
  3. WillaA

    WillaA Bit poster

    Messages:
    5
    Done, thank you. It's report ID 372727163.
     
  4. WillaA

    WillaA Bit poster

    Messages:
    5
    Hi

    I just realised I didn't have the latest version of Parallels so I've updated it. Now when I start the virtual machine I get an error saying
    "Network initialization failed. Your virtual machine will continue working normally but will have no network connection."
    I found a YouTube video saying starting Parallels from Terminal fixes the problem so I tried it. A window popped up telling me to install Windows 10?!) which of course I didn't want to do so I quit out of it.
    I then started the virtual machine again. Shared Network (recommended) wasn't selected but when I did select it the internet connection started working again.
    So I've no idea what resolved the problem but it's working again now :eek:.
     

Share This Page