Weird white lines/dots on popup

Discussion in 'Windows Virtual Machine' started by Sonderpa, Aug 25, 2023.

  1. Sonderpa

    Sonderpa Member

    Messages:
    94
    When I open for example open the Start menu the border of the popup menu is looking weird.
    I'm seeing white lines and dots.
    Do more people have this issue?
    [​IMG]
     
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    122
    Hello,
    Thank you for your feedback.
    To let us better understand the situation, please perform the following steps:
    1. Reproduce the issue.
    2. Collect a technical report (click the Parallels icon on top of the Mac menu bar > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this message.
    3. Did the issue happen recently? e.g. due to a recent update?
    As a possible solution, please follow the steps below:
    a. Launch the Windows virtual machine
    b. Click on the "Actions" Menu on the top of the Mac menu bar > Select "Reinstall Parallels Tools"
    c. After reinstallation > select restart > Check if the issue still reproduces.
    d. If the issue still persists > please generate an additional Technical Report
    Thanks!
     

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