What happens when subscriptions ends?

Discussion in 'Account and Subscription Management' started by SteffenF, Nov 30, 2019.

  1. SteffenF

    SteffenF Bit Poster

    Messages:
    3
    Stupid question, sorry: what happens when my subscription ends?
    Can I use parallels then furthermore?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi it depends on your subscription settings: if you turn off the auto-renewal, your subscription will expired.
    If your Parallels subscription's auto-renewal is turning on, you will be charged after 1 year of using subscription.
    For more info about auto-renewal please check this article and let us know if it's not that case.
     
  3. MarkC34

    MarkC34 Bit Poster

    Messages:
    1
    I don't think you response clearly answers the question as this is something I would also like to know.

    If I take out a subscription for the current version of Parallels (15), but before it renews I decide I do not want to auto-renew. Can I continue to use the existing version 15 or does the software stop working when the subscription ends?
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi, no.
    You can use subscription during the subscription's period (1 year). In order to prolong the application using you need to update subscription or purchase the permanent key.
     
  5. A200

    A200 Bit Poster

    Messages:
    5
    Sorry but your answer still isn't clear... why after paying for a subscription for a year do I not get continued access to the CURRENT version I have installed (without access to future updates)? I also can't believe the price hike you have implemented making it borderline extortionate to be honest and completely priced out a large number of your members.
     

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