What is a permanent subscription and how is it supposed to work?

Discussion in 'Account and Subscription Management' started by boyplunder, Sep 26, 2017.

  1. boyplunder

    boyplunder Bit Poster

    Messages:
    6
    I have three 'Permanent' subscriptions logged in my account.
    I was under the impression that these are automatically renewed and that I can use the same code for any new versions that come along.
    Yesterday, I downloaded v13 of Parallels for Mac, upgraded, but it didn't allow me to use my existing code. Instead, I had no choice but to buy an upgrade subscription, but notice this is a new entry in my account that I don't think I needed.

    Can a representative at Parallels explain?
     
  2. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @boyplunder ,
    Please refer http://kb.parallels.com/122929 to find the difference between 1-Time Purchase and a Subscription based license for Parallels Desktop.
    On checking your records we found that you have 3 Parallels Desktop 12 permanent licenses (not subscription) which are non-renewable and you have one Parallels Desktop 13 Home edition (subscription, you would have received a new key to activate this copy ) which is valid until August 18'2018 and you have purchased Pro edition upgrade (subscription) on 25/09/2017 which can be used to upgrade any one of your Parallels Desktop 12 permanent license to version 13.

    Thanks, Alfena
     
  3. boyplunder

    boyplunder Bit Poster

    Messages:
    6
    Hi Alfena,
    Thank you for your response. Unfortunately, this doesn't quite answer my question.
    The kb file doesn't explain it very well either. For instance, it doesn't mention 'Permanent' subscription, and I want to avoid any confusion here.
    Ideally, I want to buy one subscription for each of the computers we have. It then renews each year, but I can use the same subscription and code for any upgrade. What subscription should I buy?
     
  4. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @boyplunder ,

    You can purchase the pro edition which is available as a subscription-based license and once you have renewed the subscription you can use the same license key to activate your copy.
    Thanks
     

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