what to do if installer for an app. won't complete?

Discussion in 'Parallels Desktop for Apple Silicon (M1) Mac' started by abccC2, Jan 26, 2022.

  1. abccC2

    abccC2 Bit Poster

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    Have a number of pieces of 3rd party software that fail to install (usually at the very end of the installation) in Windows 11 /M1.

    The error is usually of the form "installation failed to complete - has rolled back"

    How can I find out what the problem was?
    - incompatibility with Windows 11?
    - incompatibility with Arm?
    - something else?
     
  2. MichaelH63

    MichaelH63 Kilo Poster

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    abccC2 likes this.
  3. abccC2

    abccC2 Bit Poster

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  4. abccC2

    abccC2 Bit Poster

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    Oh, but hold on, I'm already running a later preview :(

    upload_2022-1-26_13-51-3.png
     
  5. MichaelH63

    MichaelH63 Kilo Poster

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    Ah, yes you're running the Insider builds. 22000.466 will be an update to the retail/OEM version.
    In that case, it could be anything. I'm sure Windows has log files somewhere that have more information about the failed installation, but I don't know where they can be found. Maybe someone with more knowledge about Windows has an idea.
     
  6. abccC2

    abccC2 Bit Poster

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    Yes, that's part of the problem: we're better with the Host than the Guest OS. I did look up the subject of Windows Logs but it seems you have to change LOTS of parameters and then it starts logging everything. Concerned about breaking something.
     
  7. MichaelH63

    MichaelH63 Kilo Poster

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  8. abccC2

    abccC2 Bit Poster

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    Thanks for that. Using Event Viewer I was able to find some "events" linked to a failed installation, select them and "save selected events" in a file to send to the developer. The information contained within seemed rudimentary but we'll see if it solicits a response.

    The reason I was concerned about going through the complex procedure to turn on complete logging in Windows (googled that) is that it then starts filling up the disk big time. And not certain that I'd successfully be able to turn it off afterwards!

    upload_2022-1-27_13-2-53.png
     

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