Where is 12-month Access subscription

Discussion in 'Account and Subscription Management' started by Parallels User, Oct 6, 2016.

  1. Hi, earlier this week I purchased a Parallels 12 desktop bundle with a 12 Month Subscription to Parallels Access, but in my account it says my Access subscription ends on January 2. Can this be fixed? Thanks in advance.
     
  2. CatherineH1

    CatherineH1 Bit Poster

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    4
    Hi, I have the same problem. Can any one help us?
     
  3. Ajith1

    Ajith1 Parallels Support

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    2,720
    I have checked your account and found that you have got a three-month promo subscription for activating Parallels Desktop. If you have purchased Parallels Desktop bundle from OnTheHub then you need to redeem the code for it but I suggest you redeem it after the current subscription expires otherwise the new subscription will start from the day it is redeemed.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We are unable to find any information under your email. Please reply to our private message.
     
    CatherineH1 likes this.
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Thank you for sharing the information. Refer to this article and redeem the code but I suggest you redeem it after the current subscription expires otherwise the new subscription will start from the day it is redeemed.
     
  6. CatherineH1

    CatherineH1 Bit Poster

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    4
    Hi Ajith,
    I still cannot redeem it after I followed your instruction. It is said, "Trial period has expired "
    Can you help me?
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Share us the error message you are getting when you try to redeem Parallels Access subscription.
     
  8. CatherineH1

    CatherineH1 Bit Poster

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    4
    It has been registered, but when I was trying to login the application. It showed, "Trial period has expired "
    Recently It shows the following message,
    No subscriptions are registered yet.
    To register a subscription, click "Register a License Key".

    "This license key is already registered in a different account."
    I only have one account, unless someone stole my account.
     
    Last edited: Nov 5, 2016
  9. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We can see that your Parallels Access subscription is registered under ted_***@msn.com. Try to use that email and check.
     
  10. CatherineH1

    CatherineH1 Bit Poster

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    4
    Thank you for your help. I can use it right now.
     
  11. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Glad to hear that! Feel free to reach us anytime.
     
  12. LarsK2

    LarsK2 Bit Poster

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    3
    I have basically the same problem:

    The product receipt for my update to Parallels Desktop 12 for Mac stated that it includes a 3 month subscription of Parallels Access (http://kb.parallels.com/de/123869).

    However, there I did see any promo code and I am not offered to activate Access by this option in the portal.
    It says my subscription has expired. (Obviously referring to an earlier subscription which expired well before I bought Parallels Desktop 12).

    Best regards,
    Lars
     
  13. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we've checked your account and found that your got free 6-month Parallels Access subscription, which has been started on March.
    And when you purchase your Parallels Desktop copy?
     
  14. LarsK2

    LarsK2 Bit Poster

    Messages:
    3
    I bought Parallels Desktop 12 on 31.12.2016.
    I received the earlier 6-month subscription from your Social Media Manager for giving her some input she asked me for.
     
  15. LarsK2

    LarsK2 Bit Poster

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    Is there still somebody looking into this?
     
  16. Dinesh@Parallels

    Dinesh@Parallels Guest

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    333
    Dear @LarsK2 ,
    We're looking into this issue and we will get back to you shortly. Thank you for understanding.
     
  17. GeraldR2

    GeraldR2 Bit Poster

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    1
    Hello @AlL,

    i bought Parallels Access for Business i created 2 users but on one user i got the Warnung that the Trail Period will expired (on IPad Pro and Windows PC) the other Users works like expected!

    Can you help me
     
  18. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, could you please provide us with the email address' which you used for those 2 subscriptions?
    Please send it via the private message.
     
  19. LechP

    LechP Bit Poster

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    2
    Hi,
    We also have a problem with "This license key is already registered in a different account." Probably our e-mail changed, cause of rebranding. Could you please verify the problem?
     
  20. LechP

    LechP Bit Poster

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    2
    Could You help with this issue, b/c ours employees can't work. EDIT: Problem solved.
     
    Last edited: Apr 26, 2017

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