Where's my link? Parallels team PLEASE read this.

Discussion in 'Parallels Desktop for Mac' started by Stevamundo, Jun 1, 2007.

  1. Stevamundo

    Stevamundo

    Messages:
    407
    I'm going copy and paste an e-mail that I got yesterday at 3:52PM PST.

    ---------------------------------
    From: notification-eng@element5.com
    Subject: License Key for "Parallels Desktop 3.0 for Mac Upgrade" (element 5 Ref #: )
    Date: May 31, 2007 3:52:13 PM PDT
    To:

    ****************************************************************************
    element 5 Order number:
    ****************************************************************************
    This e-mail was generated by a mail handling system. Please do not reply
    to the address listed in the "From" field.
    Please read the CUSTOMER SERVICE section for answers to your questions.
    ****************************************************************************

    We recommend that you make a backup copy of this e-mail (e.g. print out a
    hard copy).

    Dear Mr.

    Thank you for placing an order with element 5. You have purchased a product
    by Parallels Software International, Inc..

    ****************************************************************************
    Contents:

    A. Brief information on product delivery
    B. Details for product delivery for Parallels Desktop 3.0 for Mac
    Upgrade
    C. Technical Support
    D. Customer service

    ****************************************************************************
    A. Brief information on product delivery

    1. The publisher will provide the service by e-mail within 1 hours.


    2. Use the license key to unlock the product (see below).

    Please note that you will not receive a delivery by postal mail.

    ****************************************************************************
    B. Details for product delivery for Parallels Desktop 3.0 for Mac
    Upgrade

    1. Service by e-mail

    The publisher of "Parallels Desktop 3.0 for Mac Upgrade" has been notified
    and is responsible for delivering this product. Parallels Software
    International, Inc. will provide the service by e-mail within 1 hours.

    Please contact Parallels Software International, Inc. directly with any
    questions about the delivery of your order at:
    http://www.parallels.com/support.

    We recommend that you create a backup copy of the software, e.g. on CD,
    because the publisher may not make the software available to you again if
    it is lost.


    2. License key for unlocking the product

    The product is licensed to "".

    The license key for "Parallels Desktop 3.0 for Mac Upgrade" is listed
    below. You will need this license key to complete the process and activate
    the product. The license key and the text below originate from the software
    publisher and may be written in another language.

    Dear ,

    Thank you for upgrading to Parallels Desktop for Mac 3.0! Parallels will
    email you your upgrade key for Parallels Desktop 3.0 as soon as it’s
    released. To use your 3.0 activation key, you must have already activated
    Parallels Desktop 2.5. Your 3.0 activation key will not activate 2.5.

    YOUR UPGRADE ACTIVATION KEY:
    --------------------------
    PARALLELS CORPORATE SALES

    Parallels offers several attractive licensing programs for your business or
    academic institution. If you would like to find out more about these
    programs, or speak with an account executive about volume licensing from
    Parallels, please contact us at sales@parallels.com or +1(425)282-6400.

    --------------------------
    PARALLELS SUPPORT

    For all certified customers who hold a valid Parallels account, the
    Parallels Customer Support provides around-the-clock technical support
    services both online and over the phone.

    Both Parallels Customer Support pages http://www.parallels.com/en/support/
    and Parallels Support Forum http://forum.parallels.com/ provide online
    documents and tools for troubleshooting and resolving technical issues with
    Parallels products and technologies.

    If you need to get in touch with Parallels Customer Support to find out
    your order status, have pre-sale or sale questions, need help with a
    technical issue, or for any other reason, you'll find links to the
    appropriate information on our product support page
    http://www.parallels.com/en/support/
    --------------------------

    ****************************************************************************
    C. Technical Support

    If you have any content-related or technical questions about the product,
    please contact Parallels Software International, Inc. directly.
    You can contact the publisher at the Website
    http://www.parallels.com/support for technical support.

    ****************************************************************************
    D. Customer service

    Questions about your order, payment, or delivery?

    Answers to the most frequently asked questions / Contact:
    http://ccc.element5.com/ccc/?languageid=1&pid=129223835

    Your order data:


    General terms and conditions of business:
    http://esd.element5.com/termsconditions.html?p=12922383596c5197c79b355

    Best regards,
    Your element 5 team
    _____________________________________________________________________

    element 5 - a digital river company - www.element5.com
    Digital River GmbH
    Vogelsanger Str. 78, D-50823 Cologne, Germany
    CEO: John Strosahl
    Corporate Headquarters: Cologne / HRB 56188 / Cologne Local Court
    _____________________________________________________________________
    -----------------------------

    I never received a download link. To me this e-mail is saying that I should have gotten a download link of Parallels 3.0 within an hour of receiving this e-mail.

    Either please give me a downloadable link of Parallel 3.0 or I want my $39.99 back.

    Naturally, I have received in another e-mail telling me that you have already took $39.99 out of my credit card. I can copy and paste that e-mail too if you want.
     
  2. Purplish

    Purplish Kilo Poster

    Messages:
    521
    This was a pre-order. The new release is not available yet. When it becomes available, you can download it at the parallels website. Be sure to keep your key.
     
  3. Luke Dog

    Luke Dog

    Messages:
    11
    I called support

    They said hopefully in 3 to 5 days.
     
  4. Stevamundo

    Stevamundo

    Messages:
    407
    If you're right, then I'm confused about this statement.

    "The publisher of "Parallels Desktop 3.0 for Mac Upgrade" has been notified
    and is responsible for delivering this product. Parallels Software
    International, Inc. will provide the service by e-mail within 1 hours." It sounds like they're talking about a downloadable link to me. Also why aren't they snail mailing a CD to me? They made me give out my address.

    Don't worry, I have my activation key. I just left it out on here for obvious reasons.
     
  5. darkone

    darkone

    Messages:
    804
    the original mail sent out by Parallels makes it quite clear that its a pre-order offer... despite what the "element5" merchant might put in its standard responses.
     
  6. Stevamundo

    Stevamundo

    Messages:
    407
    Okay, as long as it's legit.
     
  7. wingdo

    wingdo Kilo Poster

    Messages:
    314
    I think delivery in 3-5 days is overly optimistic.
     
  8. darkone

    darkone

    Messages:
    804
    me too.....
     
  9. wesley

    wesley

    Messages:
    396
    Best optimistic guess I can see is that it comes out during WWDC 2007. It seems Parallels team needed to create some early buzz before WWDC hits, because with WWDC the entire Mac audience will be ooh-ahhing over The Stevenote and have the attention spread out. Even if Parallels could bring out release binary at or around the beginning of WWDC, without this early attention grabbing the impact wouldn't be as great.

    Of course, if WWDC passes without Parallels giving us the goods, this whole thing might seriously backfire, although they wanted to mitigate that by saying it'll come out 'in a few weeks' and not putting out a concrete date. Since apparently the whole thing's in RC stage right now, it's entirely plausible the thing can come out in two weeks and 'meet the deadline' but only if a major showstopping bug doesn't surface.
     
  10. wingdo

    wingdo Kilo Poster

    Messages:
    314
    God help these support forums if the current beta is really a RC. That said, I am still amazed 3186 was an official release version. It (and now 3188) don't seem as polished as I would like a release version to be. On the flip side, 3188 runs fairly well, has workable bugs and is overall stable. Still I'd like to have seen at least one more set of bug fixes come around before moving on to the next major release.

    I do suspect they are pushing as hard as they can to have 3.0 out the door at WWDC.
     
  11. snodman

    snodman Bit Poster

    Messages:
    55
    Steveamundo, here is the answer (hiding in plain sight in the email you received).

    "Parallels will email you your upgrade key for Parallels Desktop 3.0 as soon as it’s
    released."

    As others have said, that email looks legit and we are only guessing when the true release will come, but most expect it sometime in the next week or so.
     
  12. Stevamundo

    Stevamundo

    Messages:
    407
    Yeah but they ALREADY DID emailed me my upgrade key. That's why I got confused.
     
  13. dizzydeane

    dizzydeane

    Messages:
    20
    Stevamundo I got the same email & looked at my order with element 5. I hope we weren't phised on this. And that element 5 (Digital River GmbH) is the cheapest & best way Parallels found to handle their order processing. They took my money already, too.
     
  14. hisione

    hisione

    Messages:
    1
    Upgrade to 2.5 required before 3.0

    Seemingly the activation key we all received was for upgrading to 2.5 which, according to the same email, is required before we can use the activation key we will receive for 3.0.

    That is the only sense I can make out of what I have read.

    But what is this 2.5? How do we discover if we already have 2.5? And how do we upgrade to it if we do not have it?

    Nowhere can I find what my version is. The 'about' says "Build 1970 (November 2, 2006)."

    Nor can I find, in my version or on the web, anything about upgrading to 2.5.

    Can someone help me with the gobbledygook??
     
  15. UKP

    UKP

    Messages:
    31
    Build 3188 is version 2.5, and has been available to download for some time.
     
  16. AlanH

    AlanH Kilo Poster

    Messages:
    316
    ... and the activation key you have received is for version 3 when it arrives. Keep it safe.

    Your existing activation key should work with v2.5.
     
  17. Stevamundo

    Stevamundo

    Messages:
    407
    Yes, I know that now. Thank you AlanH.
     
  18. AlanH

    AlanH Kilo Poster

    Messages:
    316
    Sorry, Steve, I was adding to UKP's reply to hisione
     
  19. Stevamundo

    Stevamundo

    Messages:
    407
    hisione go to this link: http://www.parallels.com/en/download/desktop/ and download build 3188 which is version 2.5.
     

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