While attempting to perform the recent update to 4.0.3846

Discussion in 'Installation and Configuration' started by rolaids, Sep 5, 2009.

  1. rolaids

    rolaids

    Messages:
    2
    While attempting to perform the recent update to 4.0.3846, I get the following message

    "One or more files necessary to update the software are missing.

    Contact the Parallels Support team for assistance"


    Any ideas?
     
  2. BhavinJ

    BhavinJ

    Messages:
    2
    I get this SAME error..

    I have tried changing download locations but still get the error after entering my admin password...

    I am using 10.6 Snow Leopard by the way

    Help would be greatly appreciated

    Thanks
     
  3. BhavinJ

    BhavinJ

    Messages:
    2
    after about 5 seconds on panic, i just went to this link: http://www.parallels.com/uk/download/desktop/

    click on the DOWNLOAD NOW button and a link will be sent to your inbox (you have to logged in on the parallels website obviously)

    dmg downloaded and installed ok :)
     
  4. KevinClarke

    KevinClarke Product Expert

    Messages:
    128
    HI,

    I'm seeing the same problem as well. It keeps re-occurring as well. Does it mean this update has been withdrawn or is there a problem on the parallels server end?

    Regards
    Kevin
     
  5. rolaids

    rolaids

    Messages:
    2
    That fixed it...

    BhavinJ, you are correct.

    I logged into my parallels account, and selected Parallels Desktop for Mac from the Download menu.

    (I'm running Snow Leopard too)

    Thanks!
     
  6. KevinClarke

    KevinClarke Product Expert

    Messages:
    128
    Hi Rolaids and BhavinJ,

    I have not tired this yet, but will give it a go as well. I'm running 10.5 Leopard, I assume this does not matter.?

    Regards
    Kevin
     
  7. unfletch

    unfletch

    Messages:
    8
    I get the same error, and found the download page, but after logging in no email ever arrives. I've tried a few times now, the first more than a week ago. (My email address is correct and there's nothing from Parallels in my spam folder.)

    Anyone have any other suggestions?
     
  8. KevinClarke

    KevinClarke Product Expert

    Messages:
    128
  9. unfletch

    unfletch

    Messages:
    8
    Thanks, Kevin. That worked for me too.

    I wish Parallels would wise up and post the direct download link themselves. (And/Or fix the in-app update mechanism.) This has been the most frustrating experience I've had with a software company in some time. It's definitely enough to make me give VMWare another look next time Parallels releases a paid-upgrade.
     
  10. KevinClarke

    KevinClarke Product Expert

    Messages:
    128
    Hi Unfletch,

    Glad to hear it worked for you as well. I do agree with you. I had to ping their support email to obtain this direct link. I have since made them aware about such issues being discussed in the forum.

    The next hurdle(s) is Snow Leopard and windows 7 (when that is out in Oct) After reading some of the issues in the forum about upgrading to Snow Leopard again it is unclear if a rebuild or not is required...

    Regards
    kevin
     

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